Operations Installation Scheduler/Admin Assistant

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!

As the Operations Installation Scheduler/ Administrative Assistant, you are central to a successful installation experience for our customers. Working collaboratively with cross-functional teams in sales, operations, and customer service, you will plan, schedule, and coordinate installation appointments effectively using available resources. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with customers, installation teams, and others. If this sounds like you, we’d like to meet you!

What You’ll Do

• Schedule and coordinate installation appointments for customers, ensuring optimal efficiency.
• Communicate with customers to confirm installation dates, provide updates, and address any scheduling concerns.
• Assign installation jobs to technicians based on availability, skill set, and location
• Collaborate with sales, operations, and customer service teams to ensure seamless execution of installations
• Maintain and update scheduling software, tracking work progress and technician availability
• Address last-minute changes, reschedules, and unforeseen delays while maintaining customer satisfaction
• Ensure all necessary permits, materials, and paperwork are in place before installation
• Monitor and report on installation performance metrics and efficiency
• Provide administrative support, including data entry and documentation management
  
  

What We’re Looking For

• At least 3 years of scheduling experience and/or training
• Strong organizational skills: essential for managing schedules and coordinating multiple tasks
• Excellent communication skills: ability to communicate effectively with customers, installation teams, and other stakeholders
• Attention to detail: important for ensuring accuracy in scheduling and record-keeping
• Problem-solving skills: ability to identify and resolve scheduling issues
• Proficiency in scheduling software or systems; Salesforce software experience a plus
• Customer service skills: ability to handle customer inquiries and resolve issues

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations.