Tax Operations Specialist

About Warp

Warp is an automated back-office platform for startups.

Warp lets you set up HR, payroll, and tax compliance for your team in just 10 mins. Using AI Agents, we automate all state tax registrations and filings, monitor for compliance across hundreds of tax jurisdictions, enabling founders to never waste time on HR ops ever again.

We have raised $24M from top investors like Y Combinator, A-Star, Elad Gil, Drew Houston (CEO, Dropbox), Arash Ferdowsi (CTO, Dropbox), Balajis, Kyle Vogt (CEO, Cruise Automation) and SV Angel.

Some of the fastest growing startups today already run on Warp. We are growing quickly, and are on track to be processing $1BN in payroll transactions annually by end of 2025. In this next phase, we have some amazing infra, engineering, product, and GTM opportunities ahead of us this year, and we are looking for exceptional members to join us for this adventure.

About The Role

In this role, you'll work directly with our Head of Customer Success and CEO, becoming the first line of defense when a customer receives a payroll tax notice. You'll investigate issues, communicate with tax agencies, and guide both founders and our team through each step with clarity and confidence. Every resolution you lead is a win for our customers—and a major relief for our mission-driven startup.

What You’ll Do

• Decode federal, state, and local payroll tax notices
• Translate tax jargon into plain English
• Guide founders by email or quick Zooms
• Draft letters, file responses, and represent Warp in conversations
• Keep case notes in Linear and Notion so other teams can have direct context on updates and progress
• Flag latest compliance trends and process gaps
• Turn recurring pain points into FAQs, Founder Guides, and blog posts
• Work with Product team to test new tools that compress resolution time
  
  

What You Need

• 2–4 years of payroll or payroll-tax experience
• Comfort juggling high notice volume and shifting priorities
• Rigorously organized, ensuring every deadline, document, and follow-up is tracked and completed
• Resolve every notice with exceptional customer experience as the top priority.
• Strong written and verbal communication skills
• Willingness and openness to learn new things on a daily basis
  
  

Nice To Haves

• Prior experience in a similar role
• Familiarity with multi-state payroll (NY and CA focus a bonus)
• Active CPA license
• Background in a high-growth SaaS or payroll / HR startup
  
  

Compensation

On Target Earnings (OTE): $80,000–$120,000

We review all applications, please do not reach out to anyone on the team.

Compensation Range: $80K - $120K

Warp is an automated back-office platform for startups. Warp lets you set up HR, payroll, and tax compliance for your team in just 10 mins. Using AI Agents, we automate all state tax registrations and filings, monitor for compliance across hundreds of tax jurisdictions, enabling founders to never waste time on HR ops ever again.