Senior Mixed Methods UX Researcher

WMG’s User Experience Team is looking for a Sr Researcher who will help us build digital product experiences that help artists, songwriters, and indie labels build successful music careers. We aim to both continuously improve our existing apps and business tools and develop entirely new solutions. Our research team supports multiple product teams while also supervising and supporting research conducted by non-researchers. Here you’ll get to: Work at global scale, shaping how we work and supporting the most important products that power our business, furthering WMG’s position as the fastest growing major record label in the world. Develop and lead programs that fully integrate user insights to elevate our product development process. Develop and support research training programs for non-researchers. Directly lead mixed-method projects, including usage and satisfaction surveys, Kano surveys, concept testing IDIs, and contextual inquiries. Communicate your findings and recommendations to product teams, executive leadership, and the broader Warner Music Group. Learn from and collaborate with folks from across the music and tech industry to grow your career and industry knowledge. Work remotely, hybrid, or in office, but must be able to work US/Canada east coast hours (roughly 10 AM - 6 PM EST) to accommodate business partners. Occasional early morning or evening hours may be required to support our global stakeholders. About you: You have 5 or more years of job experience in mixed methods UX research roles working on digital technology products. You demonstrate research design and execution skills at the Sr. UXR level, including the ability to select appropriate methodologies, tie research to business needs, execute independently, and work effectively with other functions to land product and strategy impact. Your toolkit includes several years of experience in the design, management and analysis of substantive surveys as well as qualitative research techniques such as diary studies, contextual inquiry, and field studies. Marketing research experience, such as naming or brand research, is a plus. You have a proven track record that includes scrappy solutions to urgent questions as well as robust studies that highlight opportunities in ambiguous 0 to 1 spaces. You demonstrate your ability to drive product impact through effective distillation of key user insights and product group influence. You have excellent written and verbal communication skills and the ability to tailor your reports as needed to best reach your audience. You have strong collaboration skills and can work effectively with stakeholders in multiple functions to drive key decisions. You welcome feedback, are a good listener, and value a wide range of opinions and perspectives. Other helpful skills include business-to-business research experience, music industry experience, and familiarity with the challenges of working with limited populations with small sample pools.

As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels. Together, we are Warner Music Group: Music With Vision & Voice.