Website:
Job details:
Location: Lucknow
Function: Warehouse Operations / Technology Operations
Experience: 1–3 years
Work Mode: On-site / Warehouse-based
About UsFlick is building a fast-commerce platform for affordable Fashion, Home and General Merchandise, tailored for value-conscious India.
We are reimagining how everyday utility products are discovered and delivered through a highly efficient, inventory-led model focused on speed, affordability, and convenience.
The company has raised two rounds of funding led by Stellaris Venture Partners and Chiratae Ventures and is building for large-scale expansion across emerging Indian markets.
About the RoleWe are looking for a Tech Support / Warehouse Systems Executive to support our warehouse operations in Lucknow.
This is a hands-on, on-ground role for someone who understands warehouse operations and is comfortable working with WMS, inventory systems, order management tools, logistics platforms and other operational technology.
You will act as the first point of support for system and process-related issues at the warehouse, ensuring that technology disruptions do not impact day-to-day inbound, inventory, picking, packing and dispatch operations.
The ideal candidate will be comfortable troubleshooting issues, coordinating with Tech/Product teams, and working closely with warehouse and operations teams.
Key Responsibilities
Warehouse Systems & Tech Support- Provide first-level support for warehouse systems and operational tools.
- Manage day-to-day issues related to WMS, LMS, inventory and order management systems.
- Troubleshoot system, device and process-related issues faced by warehouse teams.
- Identify recurring system/process issues and coordinate with Tech/Product teams for resolution.
- Track open issues, follow up on resolutions and ensure timely closure.
Warehouse Operations Support- Understand and support key warehouse workflows including:
- Inbound and receiving
- Put-away
- Inventory movement
- Picking
- Packing
- Order processing
- Dispatch
- Returns and cancellations
- Ensure warehouse teams are able to effectively use the relevant systems and tools.
- Support operational teams during system downtime, process changes or new feature rollouts.
- Help identify gaps between system processes and actual warehouse operations.
Inventory & Order Management- Monitor inventory and order-related system issues.
- Support reconciliation of system inventory with physical inventory where required.
- Identify discrepancies in inventory, orders or warehouse transactions and coordinate for resolution.
- Ensure operational transactions are accurately recorded in the relevant systems.
Logistics & Last-Mile Support- Support rider/last-mile operational platforms and tools.
- Troubleshoot issues related to order handover, dispatch, rider allocation and delivery workflows.
- Coordinate with logistics and last-mile teams to resolve operational system issues.
Process Improvement- Document recurring issues, root causes and resolutions.
- Suggest improvements to warehouse processes and system workflows.
- Assist in testing and implementing new warehouse technology, tools and process changes.
- Train warehouse users on new systems, features and processes when required.
Requirements- 1–3 years of experience in warehouse technology, warehouse operations, logistics operations, e-commerce or quick-commerce environments.
- Hands-on experience with WMS, LMS, Inventory Management or Order Management systems.
- Understanding of warehouse processes such as inbound, put-away, picking, packing and dispatch.
- Experience troubleshooting operational/system issues and coordinating with Tech, Product or support teams.
- Good understanding of inventory and order workflows.
- Comfortable working on-ground in a warehouse environment.
- Strong problem-solving and communication skills.
- Good working knowledge of Excel/Google Sheets.
- Ability to work in a fast-paced and evolving environment.
Preferred ExperienceCandidates with experience in quick commerce, e-commerce, logistics, dark stores, fulfilment centres or warehouse operations will be preferred.
Experience with platforms/tools related to:
- WMS
- LMS / Logistics Management
- Inventory Management
- Order Management
- Last-mile / Rider Management
- Warehouse handheld devices / scanners
- Picking & Packing systems
will be an advantage.
What We're Looking For- Hands-on operator: Comfortable being on the warehouse floor and solving problems in real time.
- Tech + Operations mindset: Able to understand both warehouse workflows and the systems supporting them.
- Problem solver: Can quickly diagnose issues and identify whether they are operational, process or technology-related.
- Strong ownership: Takes issues from identification through resolution.
- Collaborative: Comfortable coordinating with warehouse, logistics, Tech and Product teams.
- Adaptable: Comfortable working in a fast-growing environment where processes and systems are continuously evolving.
Why Join Flick?- Be part of building a new-age fast-commerce business for value-conscious India.
- Work closely with operations, technology and product teams.
- Get hands-on exposure to building and scaling warehouse systems and processes.
- Opportunity to grow with a rapidly scaling business backed by leading investors.
Click on Apply to know more.
