Technical support Manager

Job Summary

We are looking for an experienced Technical Support Manager / Team Leader to lead our support team, manage escalations, and improve customer experience. The ideal candidate will have strong leadership, technical expertise, and problem-solving skills.

Key Responsibilities

• Lead and mentor a technical support team.
• Manage escalations and ensure timely issue resolution.
• Monitor team performance and improve processes.
• Work with customers and internal teams to enhance support.
• Train team members and optimize support tools.
  
  

Key Requirements

• Proven experience in a similar leadership role.
• Excellent leadership, problem-solving, and communication skills.
• Wrok Experience in working from base role