Infosys BPM
Website:
infosysbpm.com
Job details:
Greetings from Infosys BPM Ltd.,
We are hiring for Walkin Drive for Quality Analyst- Merchant Disputes & Chargeback Domain for Bangalore. Please walk-in for the interview on 9th April 2026 in Bangalore.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.
Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Quality Analyst- 2Yr to 4Yrs experience:
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-240627
Interview details:
Interview Date: 9th April 2026
Interview Time: 10:00 AM to 12:30 PM IST
Interview Venue:
Bangalore :: E-City Phase 2:: Infosys Limited, No. 40/P-41/P,
Gate #: 2 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.
Landmark: In Between Sunik Industries and Tejas Networks
Please find below Job Description for your reference:
- Job Location: Bengaluru
- Qualification: Any Graduate (Full Time)
- Experience: 2-4 Years
- Notice Period: Immediate Joiners to 15 days
- Shift: Flexible to work with any shift
- Work From Office is mandatory
- Job Level: 3A
- Designation: Quality Analyst
JOB DESCRIPTION FOR 3A:
Role Summary:
Provide independent assurance that dispute submissions meet card-network standardsaccurate reason-code mapping, CE completeness, narrative quality, and control adherencewhile driving CAPA and audit readiness.
Key Responsibilities:
A. Quality Assurance:
- Risk-based sampling across chargeback representment pre-arb arbitration.
- Validate CE completeness, privacy adherence, and evidence integrity per reason code.
B. CAPA & SOPs:
- Analyze network decisions to identify error trends; drive structured CAPA to closure.
- Maintain rule-aligned SOPs; sign off on changes from Ops/SMEs.
C. Audit & Reporting:
- Prepare audit packs; support internal/external/acquirer audits.
- Publish QA dashboards (defects, top error themes, SLA/TAT risks).
Required Qualifications:
- Strong knowledge of VCR/MDR reason-codes & evidence matrices; meticulous documentation.
- Familiarity with VROL/Mastercom and CRM; intermediate Excel.
- Neutral, outcome-focused communication style.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Mandatory to carry:
Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team
Click on Apply to know more.