ADP
Website:
adp.com
Job details:
Dates: July 12th (Sunday)
Time: 2pm - 4pm
Location - ADP Private Limite
dThe Square, Survey No: 35, Hissa, No.9+10+11+12, Nagar Road, Wadgoansheri, Pune, Maharashtra - 411 01
4
Role Overvie
w-We are seeking a client-facing International Voice Process Executive with 2-6 years of experience who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficienc
y.
Key Responsibilit
- iesServe as the primary point of contact for international clients (US/UK/AU regions) via voice ca
- llsHandle inbound/outbound customer interactions with professionalism and clar
- ityUnderstand client requirements and provide accurate, timely resoluti
- onsEnsure high levels of customer satisfaction (CSAT) through quality serv
- iceBuild and maintain strong client relationships through effective communicat
- ionDocument customer interactions and updates in CRM syst
- emsMeet or exceed defined performance metrics (AHT, FCR, CSAT, QA scor
- es)Identify opportunities for process improvement or upselling (if applicab
- le)Escalate critical or unresolved issues to appropriate te
ams
Required Sk
- illsExcellent spoken English with neutral/global ac
- centStrong client-handling and interpersonal sk
- illsAbility to manage difficult conversations profession
- allyActive listening and problem-solving abili
- tiesFamiliarity with CRM tools (Salesforce, Zendesk, e
- tc.)Ability to work in night/rotational sh
ifts
Qualifica
- tionsGraduate in any disci
- pline2-6 years of experience in International Voice / Client-Facing
roles
Click on Apply to know more.