Engineer -IT

Installing and integrating EPOS for all concessionaires by assessing business types and coordinating with internal & external teams. Address L2 incident management issues for EPOS applications. Revenue leakage control through CCTV monitoring & sales data reconciliation for billing. ∙ Understand the business model of the concessionaire. ∙ Provide solution based on their business requirements. ∙ Coordinate with internal and external teams to fulfil the new requirements of the concessionaire ensuring the benefit of existing users and business growth of the organization. ∙ Software installation and configuration based on the inputs of the respective teams in the stipulated time. ∙ Understand the data source of POS in Non-Native users. ∙ Suggesting the data pull mechanism complying the policies of GHIAL IT ∙ Collecting the inputs of data fields and developing the tool accordingly in coordination with vendor. ∙ Observe the data flow and validation, for a significant period post installation of tool. ∙ Declaring the outlet live post successful completion of the observation period. ∙ Resolving issues in coordination with vendor within the SLA. ∙ Ensuring the data availability for all concessionaires. ∙ Validating sales on a daily and monthly basis to ensure no discrepancy in coordination with BD. ∙ Submitting interface file to finance for billing. ∙ Sourcing MIS reports and sharing discrepancy reports to commercial team. ∙ CCTV monitoring for suspicious transactions leading to revenue leakage and reporting to commercial team. ∙ Finding void and discount transaction through EPOS reports and identify through CCTV recordings and reporting to commercial teams. ∙ Maintaining EPOS cameras and installing in all stores for RLC. ∙ Maintaining and issuing boarding pass scanners for all retailers to scan boarding pass for every transaction. ∙ Documenting and circulating to users on all new features included in EPOS. Sign off for new concessionaires.