Front Office Assistant Manager (Relocate to Yulara, NT)

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Based in the Northern Territory, Ayers Rock Resort is the largest integrated resort complex in the southern hemisphere!

Owned by the Indigenous Land Corporation, Voyages Indigenous Tourism Australia provides great experience-based holidays. We have over 5 hotels and 15 dining options that offer our guests a multitude of world class dining options. We offer a unique employment experience for those with a sense of adventure looking to experience the diversity of the outback and the spiritual heart of Australia!

Who We Are Seeking

We are seeking a detail oriented and customer focused Front Office Assistant Manager to join our Front Office Team at Ayers Rock Resort who has;

• Experience in an Assistant Front Office Manager or Supervisor role
• Experience with managing operational tasks like record-keeping, financial transactions, or office logistics.
• Familiarity with front desk systems and software including Opera Cloud
• Quick decision-making to tackle unexpected situations, such as overbookings or customer complaints.
• Experience carrying out department inductions and on the job training for new team members
  
  

About the role

In this role you will ensure the highest level of guest satisfaction is maintained in all reception and front office operations, to supervise the front office team in their day-to-day operations and to act as an example in all guest interactions.

The Key Duties To Be Performed Are

• Oversee training, development and performance management of team members in consultation with Front Office Manager
• Develop and implement departmental policies, procedures, checklists and standards to assist the Front Office Manager
• Maintain an open line of communication between the front desk, concierge and the housekeeping teams at all times to provide high level of customer service
  
  

Full Time Position Available| $34.13 per hour (plus superannuation)

What’s in it for you?

Our resort offers a range of attractive incentives to make your employment experience with us even better, such as discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, and a relocation assistance payment. In addition, you'll have access to our staff pool, gym, and Residents Club. When you're off the clock, take advantage of your free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations.

We're Committed to Your Growth

We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.

This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.

• A National Criminal History Check is a mandatory step in the recruitment process.

Ayers Rock Resort is the largest integrated resort complex in the southern hemisphere, owned by the Indigenous Land Corporation and operated by Voyages Indigenous Tourism Australia. The resort offers a range of hotels, dining options, and unique experiences for guests in the heart of the Australian outback.