Product Manager - VBC Admin

Join Vonage and help us innovate cloud communications for businesses worldwide! Company Overview: At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale. Role Overview: We're looking for a detail-oriented Product Manager to drive daily execution for our administrative experience across the UCaaS platform. This includes improving ease of use in key workflows like user and account management, system configuration, and reporting dashboards. You will work closely with our care, customer success, product marketing and engineering teams to manage backlogs, run Agile ceremonies, and continuously deliver product improvements that enhance the experience for small business owners, IT admins, and system managers. Key Responsibilities: Manage the day-to-day product operations for the UCaaS admin experience. Drive Agile ceremonies, including daily standups, sprint planning, backlog grooming, and retrospectives. Write clear and actionable user stories and acceptance criteria Collaborate closely with UX and Engineering to iterate on improvements to workflows. Prioritize usability enhancements in core areas such as: User and account provisioning Role-based access controls Usage and performance reporting License and billing management Ensure continuous delivery of features by facilitating clear communication and decision-making across teams. Partner with Data teams to define KPIs and measure feature effectiveness post-launch.

At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale.