Principal Service Leader F/M

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Volvo Group IT governs the overall process and IT efficiency within the Group, driving the usage of common processes, IT systems, and infrastructures. Infrastructure & Onsite Services (IOS) is responsible for all Volvo Group IT infrastructure and onsite services. We are looking for a Principal Service Leader M/F for a permanent contract. What will you do ? As the Principal Service Leader, you will have the responsibility, authority, and skills to ensure that: The process is well-defined, described, and visualized, The process is fully controlled and stable, The implementation and globalization of the process are performed, The process operates regionally or globally at a high level of quality, Interfaces with other processes are defined, and the purpose of the process is communicated, KPIs that measure the effectiveness and efficiency of the process are decided upon, along with process deviation handling and reporting methods, Improvements of the process are driven based on established objectives and the outcome of measurements, as well as changes inside the company and in the business environment (Global improvement plan), Roles, processes, and documents that describe the process are approved globally and locally. Who are you? We are seeking a leader with: Proven experience in ITIL, specifically in change, release, and event management. Good understanding of ServiceNow Platform and out of the box capabilities for those processes. Strong and inspiring leadership skills with a personal drive for continuous improvement. Excellent networking abilities and the capacity to set direction and objectives that align with the Volvo Group vision and strategy. A commitment to our core values according to the Volvo Way, with the ability to manage diversity, work in cross-functional teams, and build trust within the organization. Comfort with driving change, making decisions, and tackling challenges with a structured approach. A passion for developing community and driving global teams in joint activities.

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities. Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow's transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.