Website:
multiplierai.co
Job details:
Job Title: Voice Process & Administrative Executive
Location: Noida, Sector 75(Onsite)
Employment Type: Full-Time
Job Summar
yWe are looking for a proactive, energetic, and result-oriented Voice Process & Administrative Executive with excellent communication skills and a customer-centric approach. The ideal candidate will be responsible for making outbound calls, generating leads, following up with prospective clients, coordinating with internal teams, and handling day-to-day administrative activities. This role requires strong interpersonal skills, persistence, and the ability to multitask in a fast-paced environment
.Key Responsibilitie
- sMake a minimum of 50 outbound cold calls per day to prospective customers and business leads
- .Introduce the company's products and services professionally and generate qualified leads
- .Conduct regular follow-ups with prospects through calls, emails, and messages to maximize conversions
- .Maintain accurate records of customer interactions and update the CRM/database regularly
- .Coordinate with the sales and marketing teams for lead nurturing and campaign follow-ups
- .Schedule meetings and appointments for the business development team
- .Handle customer inquiries promptly and provide appropriate information
- .Maintain daily call reports, lead status reports, and follow-up trackers
- .Support marketing initiatives by following up on digital campaign leads and event registrations
- .Perform routine administrative tasks, including documentation, data entry, report preparation, and record management
- .Coordinate with internal departments to ensure smooth operational workflow
- .Meet daily, weekly, and monthly performance targets for calling and follow-up activities
- .Maintain professionalism and build positive relationships with potential and existing customers
.Required Skills & Qualification
- sBachelor's degree in any discipline
- .Excellent verbal and written communication skills in English (knowledge of regional languages is an added advantage)
- .Strong persuasion, negotiation, and interpersonal skills
- .Ability to make 50+ outbound calls daily with confidence and enthusiasm
- .Experience in cold calling, telecalling, customer support, lead generation, or voice process is preferred
- .Good follow-up and relationship management skills
- .Basic knowledge of MS Office (Excel, Word, Outlook) and CRM software
- .Strong organizational and multitasking abilities
- .Positive attitude, self-motivated, and target-driven
- .Ability to work independently as well as in a team environment
.Key Performance Indicators (KPIs
- )Complete 50+ cold calls per day
- .Achieve daily and monthly lead generation targets
- .Maintain a high follow-up completion rate
- .Schedule qualified meetings for the sales team
- .Ensure timely CRM updates with 100% accuracy
- .Maintain high customer satisfaction through effective communication
- .Submit daily productivity and follow-up reports on time
.Preferred Attribute
- sStrong listening skills and confidence in handling customer conversations
- .Excellent time management and organizational abilities
- .Quick learner with a proactive approach to problem-solving
- .Ability to work under pressure and achieve performance targets
- .Professional demeanor with a customer-first mindset
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