VRS Service Desk Advisor (VOIS)

Vodafone Romaing Services is a eSim Data provided for the American and Canidian travellers visiting Europe , Service is covering the EU countries and some additional countries listed on the website in a full guide. Service is based on Pay & Receive with a 24/7 support ,Support model is for all the user activities on both levels Account management and Technical. Intiatited service will be running on Chat and Email – might be going for calls on a later phase. Vodafone Roaming Services is introducing a new range of eSIM bundles where travellers will be using to enjoy their stay in Europe mind-free of their bills. Will keep them connected with their family and friends all throught their smartphones. The VRS Service Desk Advisor will act as a frontline interface with travellers. Role involves responding to customers in writing over chat or through Email to resolve their inquiries. This also includes raising and following up on incidents for unresolved cases. The main purpose is to facilitate and provide a Vodafone global customer service standard.