Quality Assurance SPOC

The objective of this role is to ensure transaction quality of activities performed by HR operations team for data integrity and accuracy. The purpose of this role is to Achieve quality assurance operational objectives by contributing information and analysis for strategic plans and reviews; preparing and completing action plans; implementing, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change. Key accountabilities and decision ownership[max 5]: • Responsible for HR Ops Quality Audits • Prepare Monthly Quality Dashboards • Drive Process Improvements Initiative and projects • Improve HR Ops Quality Scores with RCA Analysis Team Meetings and Training Sessions • New Hire Trainings, Cross Trainings and update Sessions to be conducted Core competencies, knowledge and experience [max 5]: Essential: • Good understanding of Quality Compliance role and responsibility • Certified Six Sigma Greenbelt (Preferable) • Subject Matter Expert on HR Operations Processes (Preferable) • End to End Knowledge on Quality Systems and Processes • Good Communication Skills • Attention to detail and Analysing Information/data Must have technical / professional qualifications: • Bachelors(mandatory)/ Post Graduate Degree(not mandatory) • 5+ Years of HR Operations Experience • Good Excel and Presentation Skills • Knowledge on RCA and Other Quality Methodologies Budget owned: Vodafone Shared Services VSSI Key performance indicators [max 3]: • Acts as 1st point of contact for managing all Operational escalations received from the stakeholders and ensures RCA & long term fix for the same. • Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, corrective actions, and re-validations. • Facilitating meeting with administrators/ team leads and leading process diagnostic for articulation of process issues and solution formulation. • Monitoring and Feeding regular data/ improvements in Quality frame work.

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.