Customer Service Representative

Join Vodafone as a Customer Service Representative in our Christchurch Contact Centre! We are looking for talented individuals who are passionate about delivering exceptional customer service to join our growing team. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with assistance and solutions to their queries and concerns. Your role will involve handling inbound calls, emails, and online chats, ensuring that each customer interaction is a positive experience. Key responsibilities: - Actively listening to customers to understand their needs and provide appropriate solutions - Navigating various internal systems and databases to access customer information and assist with their queries - Escalating complex issues to the relevant teams or subject matter experts - Maintaining a professional and empathetic demeanor throughout every customer interaction - Adhering to company policies, procedures, and quality standards - Continuously improving your product knowledge and customer service skills through training and development opportunities

Vodafone New Zealand is a leading telecommunications company that provides mobile, broadband, and digital services to both consumer and business customers across the country. With a focus on innovation and customer-centricity, Vodafone is committed to delivering the best possible experience to its clients.