About the role
We are searching for a Service and Digital Product Designer to join our Transformation Department in Milan.
You will design seamless, human-centered journeys across services and digital products, turning insights into actionable designs that balance user needs and business goals. By combining creative problem-solving with analytical thinking, you'll help us create solutions that matter.
This is a hybrid role, reporting to the Service Design Director, with flexibility to work both remotely and from our Milan office.
KEY RESPONSIBILITIES
Conduct user research to uncover behaviors, needs, and pain points, transforming findings into personas, user journeys, and interaction flows.
Design intuitive user interfaces using tools like Figma, and develop deliverables such as information architecture, wireframes, prototypes, and design documentation.
Collaborate with developers, copywriters, and graphic designers to ensure cohesive execution of the design vision.
Assess existing platforms for usability and recommend improvements aligned with user expectations.
Facilitate user testing sessions to gather feedback and iterate on designs.
Contribute to creating and maintaining design systems and UI guidelines.
Proficiency in leveraging data in service design to inform design decisions and generate insights, creating evidence-based, customer-centric experiences, and managing data collection in complex environments such as CRM systems and big data analytics.
About the company
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
