Implementation Specialist

Position Purpose An exciting and unique opportunity to join a high growth organization with immense career potential. The primary function of this position is to act as our implementation "warrior" where you will be the initial point of contact and Viventium brand ambassador to new clients, promoting our vision and core values, executing them by becoming acquainted with client's payroll contacts, data and practices, resulting in successfully converting them to our cloud-based HCM software in an accurate and timely manner ensuring a seamless transition to Client Services. The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination, and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. While the pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. New ideas and concepts are also important but will be carefully analyzed and tested before communication and adoption. The position encompasses a span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency and assures consistent achievement of quality standards. The work requires making decisions that support company guidelines authoritatively and quickly. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Manages the collection and review of new client paperwork for proper format and completion to ensure the integrity of the intake process is upheld Identifies possible errors in new client paperwork, effectively communicates and/or escalates to the appropriate team members (i.e., Clients, Implementation and/or Tax partners) to resolve as needed (i.e., resource coordination) Maintains strict confidentiality of sensitive client data Attend annual Implementation bootcamp in person Perform other duties, as assigned Conduct/compose launch calls/emails setting proper client expectations Comprehensive analysis ensuring completion and accuracy of submitted new client data Utilize payroll knowledge to streamline client experience and ensure compliance with payroll best practices, Tax (Federal, State, Local), FLSA and ACA laws Schedule and confirm follow-up calls, client training, the first process and check dates Enter new client information in the system according to documented procedures Collect, enter and balance previous year-to-date payroll and employee information Setup all value-add services such as Direct Deposit, Tax Service, PTO, ESS, etc. Support client training on software ensuring comprehension of applicable features, as needed Offer client support for first few payrolls ensuring client comfort level with the process Oversee transition to client service which includes hand-off email/call with client and CSR Collaborate and support teammates maintaining a positive work relationship Participate in special projects and department initiatives as requested

Viventium Software Inc. is a SaaS-based human capital management solution that provides a remarkable user experience and award- winning software. Viventium provides flexible software and expert guidance so clients can be sure their payroll is done right. Viventium offers specialized solutions in the health services markets which include home care agencies and skilled nursing facilities. Viventium Software supports all fifty of the United States with payroll and HR solutions.