Technical Support Engineer - VoIP

Role: Technical Support Engineer.

Experience: 1 to 3 years.

Shift: 7:30 pm to 4:30 am IST.

Working Days: 5 days per week.

Location: Begumpet, Hyderabad.

Mode: WFO.

Job Summary

Vitelglobal Communications is seeking a dedicated and experienced Technical Support Engineer to join our team in Noida. In this role, you will be responsible for providing technical assistance to customers experiencing VoIP-related issues. You will diagnose and resolve problems through phone calls and emails, assist with system setup and configuration, and contribute to the maintenance of our VoIP infrastructure. This is a fantastic opportunity to leverage your technical skills in a growing company within the telecommunications :

Technical Support For VoIP

• Provide technical support for VoIP-related issues through phone calls and emails.
• Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors.
• Assist customers with the setup, configuration, and maintenance of VoIP Monitoring and Maintenance:
• Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime.
• Conduct regular system checks and preventative maintenance to avoid service interruptions.
  
  

Issue Resolution And Escalation

• Collaborate with internal teams to escalate and resolve complex technical issues.
• Document and track customer interactions and technical issues in the support ticketing system.
  
  

Knowledge And Training

• Stay up-to-date with the latest VoIP technologies, trends, and best practices.
• Provide training and guidance to customers on VoIP system usage and :
• Bachelors degree in Telecommunications, Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience as a VoIP Engineer or in a similar technical support role.
• Strong understanding of VoIP protocols and technologies (SIP, RTP, H.323, etc.).
• Experience with VoIP hardware and software, including PBX systems, IP phones, and softphones.
• Familiarity with networking concepts and technologies (TCP/IP, routers, switches, firewalls).
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Customer-focused with a dedication to providing high-quality support.
  
  

Preferred Qualifications

• Certification in VoIP technologies (e.g., CCNA Voice, CCNP Collaboration, etc.).
• Experience with VoIP service providers and cloud-based VoIP solutions.
• Knowledge of network security practices and protocols.
  
  

(ref:hirist.tech)

Vitelglobal Communications is seeking a dedicated and experienced Technical Support Engineer to join our team in Noida.