Remote Customer Assistant

As a Remote Customer Assistant, you'll be the first point of contact for customers via live chat, email, or phone. You'll provide information, resolve issues, and deliver outstanding service from the comfort of your home. Key Responsibilities • Handle customer enquiries via email, live chat, or phone • Provide clear, accurate, and friendly support • Maintain records of conversations and follow-ups • Escalate issues when necessary to the appropriate team • Help customers with product information, orders, and troubleshooting What We're Looking For • Excellent written and verbal communication skills • A calm, positive, and solution-focused attitude • Strong organisational skills and attention to detail • Experience in customer service is a bonus, but not essential • Access to a computer and stable internet connection • Ability to work independently and manage time effectively Benefits • Remote and flexible working • Competitive hourly pay • Paid training and support • Friendly and inclusive virtual team environment • Opportunities for growth and progression

Vita CV helps jobseekers land better opportunities by offering smart CV tools and direct access to remote and on-site jobs across the UK. We're hiring on behalf of a trusted client looking for a friendly and reliable Remote Customer Assistant to join their growing support team.