ACCOUNT DIRECTOR

Visual Data Media Services is an award winning multimedia company, with offices in Burbank, London and Bangalore. We offer a full range of creative post-production and media distribution services for feature films and television content. 

 Our services include encoding, transcoding, editing, color correction, digital distribution, media asset management, quality control, subtitling and closed captioning, script creation, audio, tape duplication and conversions, as well as creative post production services. 

Our state of the art, 30,000 square-foot facility located in Burbank, CA is custom built for repurposing and distributing video content and represents a multi-million dollar investment in our clients’ future. 

Our goal is to provide an exceptional customer experience with every client on every job.  This is achieved by our commitment to our core values: Accountability, Empowerment, Integrity, Courtesy and Can Do Attitude.  While we are equally focused on quality, efficiency and on-time delivery by utilizing the latest in cutting edge technology and innovative solutions, we truly believe that having the right people is what provides us with our competitive edge.  

We currently are searching for an Account Director, in our Client Services Department, located in Burbank, California.

This role is ideally a candidate located within LA County as there will be days in office required, but will consider candidates that are located in the following states: Washington, Texas, Michigan, Oregon, Kentucky, Florida, Virginia, and Pennsylvania.  As we hire across several U.S. states, salary offers are location-based, taking into account the cost of living, local market data, and the candidate’s experience.

Summary:

Our Account Director are responsible for the execution of all related tasks required for the creation of clients’ physical and file based assets, for delivery across multiple, broadcast, VOD, and internet platforms worldwide, from initiation of order, through to invoice.  Account Executives are responsible for supervising and developing the Account teams,  ensuring  all processes and procedures are followed  in an effort to fulfill all client requests in an accurate and timely manner

 

Essential Duties and Responsibilities:

• Reviews Work Order accuracy with Director, Client Services on a regular basis and proactively maintains a Zero Tolerance policy for work order inaccuracy
• Ensures work orders are invoiced accurately, in a timely manner and in line with clients’ SLAs
• Reviews Department Reports for assigned team, along with Director, Client Services
  1. Media Order Productivity Report
  2. Accrual Report
  3. Aging Report
  4. Open Media Order Report
• Works with Account Managers and Operations to drive scheduling conflicts and issues to a resolution
• Maintains and Publishes accurate Account Team contact and escalation lists for all customers
• Communicates to the Director, Client Services any potential problems that could have a negative impact on the customer or is not in line with the Client Services Mission Statement, including, all errors, personnel misconducts and potential late deliveries
• Promotes a solid team approach to managing large accounts, resulting in continued revenue growth. Projects a “no problem” attitude towards clients as it pertains to capacity, time frame and equipment availability, thus creating more opportunities for growth
• Collaborates with Sales to build and grow client relationships. Responsible for seeking opportunities for growth within existing customer base. Communicates potential opportunities for growth to Sales and Senior Management. Helps strategize ways to increase business
• Creates bids and fulfills pricing requests by way of Xytech bid creations. Keeps Sales and Senior Management informed of all significant projects
• Collaborates with EVP, Client Services and Sales Team to build and grow client relationships. Responsible for seeking opportunities for growth within existing customer base. Communicates potential opportunities for growth to Sales Contact and EVP, Client Services. Helps strategize ways to increase business
• Responsible for maintaining a high level of service for our customers
• Oversees all activities associated with assigned Client Service Team groups. Responsible for the skill set, aptitude, development and performance of the team
• Responsible for strategically evaluating, implementing and enforcing department procedures, systems, management reporting, information flow, quality control, and organizational planning
• Responsible for representing and upholding all department policies and procedures when engaging and interfacing with clients and all internal departments
• Responsible for providing information when requested and resolving all client requests and complaints quickly, accurately, and in line with any client specific SLAs, while keeping sensitive information confidential as necessary
• Responsible for providing the necessary tools and training that enable individuals the ability to execute their job requirements against the Client Services Mission. Develop and implement redundant training at all levels
• Respectfully holds staff accountable for their work by taking immediate corrective action when policies, procedures and/or errors occur
• Creates a structure within their team that allows for project management and day-to-day communication to be handled effectively at the Account Manager/Coordinator level
• Monitors and Publish Department Reports for assigned team, for monthly review with VP, Client Operations
• Collaborate with Sales where applicable to build and grow client relationships
•  Communicate potential opportunities for growth to Sales and Senior Management
• Deliver excellent product and service demonstrations to prospective and current clients
• Always Represent the Company in a professional manner while demonstrating the Company’s values
• Perform other related duties as assigned or related to position

 

 Education and Experience Qualifications:

• 5+ years of post-production or media distribution experience
• Results oriented with strong attention to detail
• In depth knowledge of audio/video, physical and file formats and electronic delivery platforms
• Experience with organizing and managing multiple priorities
• Strong ability to work unsupervised and at a fast pace
• Excellent customer service skills
• College degree preferred

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Solutions oriented, “Can Do” attitude 
• Exceptional people skills 
• Active listener and superior communicator 
• High level of customer service
• Knowledge of business and service methods
• Ability to think logically and orderly
• Self-starter, team player, and professional demeanor
• Goal oriented and goal driven
• Good attitude and people skills a must
  • Excellent computer skills (Office, Word, Excel, Outlook)
  • Able to keep a calm posture when dealing with difficult situations
  • Willing to keep an open mind and to objectively accept constructive criticism 
  • Willing and yearning to learn

 

Skills/Abilities:

• Knowledge of business and customer service and service methods
• Skill in understanding written sentences and paragraphs in work related documents
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Skill in communicating effectively in writing as appropriate for the needs of the audience
• The ability to work independently at tasks that require concentration
• Language and communication skills to receive instructions, follow directions, and work both productively and safely

Award winning multimedia services provider delivering creative post-production and distribution services.