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Company Description WOV TRAVEL COMPANY PRIVATE LIMITED is a luxury travel company based in Dadar East, Mumbai, Maharashtra, India.
Role Description This is a full-time, on-site Visa Officer role based in Mumbai. The Visa Officer will assist clients with end-to-end visa processing, including document collection, form filling, application submission, and coordination with embassies or consulates. Responsibilities include verifying documents for accuracy and completeness, tracking application status, and proactively updating clients on timelines and requirements. The role involves handling client inquiries in person, over the phone, and via email, providing clear guidance on visa rules, checklists, and process steps. The Visa Officer will also stay up to date with changing visa and immigration regulations, maintain accurate records, and collaborate with other internal teams to ensure smooth travel arrangements.
Qualifications
- Strong knowledge of visa processes and procedures, with practical experience handling various types of visas.
- Ability to understand and address immigration issues, including documentation requirements and compliance with regulations.
- Excellent customer service skills, with a client-focused approach and the ability to manage queries calmly and professionally.
- Effective communication and interpersonal skills for interacting with clients, team members, and external authorities.
- Attention to detail, strong organizational skills, and the ability to manage multiple applications and deadlines simultaneously.
- Proficiency with basic office software and online application portals; experience with travel or visa agency software is an advantage.
- Prior experience in a travel agency, visa processing, or immigration services role is preferred.
- Minimum of a high school diploma; a degree or certification in travel, hospitality, international relations, or a related field is a plus.
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