Director, Software engineering, GenAI Knowledge Assets/ML Knowledge

As a Director (People Manager) in Data and AI Platform, you will manage the GenAI Knowledge Assets development team based in Bangalore, India where you will be responsible and accountable for end-to-end development for Knowledge Management for GenAI. You will be unleashing new opportunities at Visa by 1) developing and driving the business strategy for AI / Gen AI and building Knowledge management orchestration to elevate GenAI applications in Visa, leading data product development to create value for clients and partners for AI Governance, GenAI Data Assets. This position will be responsible for day-to-day management of a team mix of Software and Data engineers and will contribute to the development process. Essential Functions Responsible for end-to-end software engineering aspects of design, development, testing and deployment for Knowledge Management for GenAI and platform capabilities to support Visa’s GenAI applications to elevate them with knowledge management metadata repository, taxonomy and governance to knowledge base repositories along with product innovations and technical initiatives. Lead the establishment of clear, evergreen framework to categorize and index all Visa documents (across various enterprise-wide platforms) for the right audiences through internal AI applications. Define a structured approach to addressing the component parts of our document framework, formulate relevant hypotheses and supporting project work steps Champion a document stewardship program to support Visa’s productivity goals Drive effective implementation and evolution of go-forward document governance for access and use based on document content, confidentiality, and access requirements. Create a world-class team of engaged professionals excited to write the next chapter of Visa’s AI & Data Innovation. Responsible for technical capabilities of the product and the platform in terms of data design/architecture, UI/UX design/architecture, and API based backend systems. Integration of various Data scanning and Taxonomy tools for Comprehensive semantic data integration, taxonomy management, ontology management, text mining, semantic search and analytics. Create and promote an agile development culture in his or her team focused on Engineering Excellence with high quality code development and deployment to production. Work with geographically distributed teams on technical challenges and process improvements. Drive the strong automate everything culture with proven and open source-based technologies, frameworks, and best practices to reduce complexity and encourage operational excellence to the team. Engage and communicate with stakeholders of business, product, technology, operations, and customer success teams. People Management: Build and maintain a high performing team, hire and retain the right talent in the right role. Foster a culture of teamwork, collaboration, and mentoring. Develop and empower direct reports to make appropriate technical decisions. Manage resources in alignment with forecast models. Set people goals and delegate project work. Manage development of resources by setting and aligning business and technical expectations. Identify process improvements and/or ineffective use of project hours and resources. Drive consistency in artifacts and deliverables, budgets, and resource planning. Manage development resources across multiple technologies including VectorDB, Neo4J, Java/Spring Boot/API backend, Python, HTML/CSS/JavaScript/Angular and other Open-Source technologies. Design and develop highly scalable and fault-tolerant systems using multiple technologies. Work collaboratively with senior management, architecture, and senior development staff to develop broadly acceptable solutions. Take complete responsibility of the full life cycle of projects and oversee software release implementations when required. Partner with Technical Product Management and Global Data Office Product team to identify clear business requirements Demonstrate Visa's core values and maintain a positive and open demeanor.

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.