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Company Description Travyomi Private Limited is a travel and visa services company committed to helping individuals and families navigate international travel requirements with ease. Based in Vadodara, the organization focuses on providing reliable, timely, and accurate visa assistance for a variety of destinations. The team values professionalism, customer-centric service, and clear guidance throughout the visa process. Travyomi Private Limited offers opportunities for growth in the travel and visa consulting domain, while encouraging continuous learning and strong client relationships.
Role Description The Visa Counselor is a full-time, on-site role based in Vadodara, responsible for guiding clients through the end-to-end visa application process. Day-to-day tasks include understanding client requirements, explaining visa types and eligibility criteria, and assisting with form filling and documentation. The role involves checking documents for accuracy and completeness, scheduling appointments, coordinating with embassies or visa centers, and tracking application status. The Visa Counselor will respond to client queries via in-person meetings, phone, and email, maintain records in internal systems, and ensure all procedures comply with current visa regulations and guidelines. The individual is expected to collaborate with colleagues, meet service and quality standards, and provide clear, respectful, and timely communication to every client.
Qualifications
- Strong client service orientation, with the ability to listen carefully, explain procedures clearly, and handle inquiries in a professional and supportive manner.
- Excellent communication skills in English and local languages, including confident speaking, accurate writing, and clear email and phone correspondence.
- High attention to detail and accuracy in reviewing forms and documents, with strong organizational skills for managing multiple applications and deadlines.
- Basic computer proficiency, including use of office software, data entry in CRM or internal systems, and online appointment booking platforms.
- Good understanding or willingness to learn visa rules, documentation requirements, and embassy procedures for multiple countries.
- Ability to work on-site in Vadodara, collaborate effectively with team members, and maintain confidentiality of client information.
- Prior experience in visa counseling, travel agency, immigration services, or customer support is preferred but not mandatory.
- Minimum educational qualification of a bachelor’s degree or equivalent; additional certifications in travel, tourism, or immigration services are an advantage.
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