| Key Responsibilities: |
| Design, develop, test, document, deploy, and support high quality technical solutions on Microsoft Dynamics 365 CRM Platform. |
| Integrate MS Dynamics 365 CRM with other applications using Realtime or batch integrations or building custom solutions using webservices. |
| Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design. |
| Able to work on multiple projects and initiatives simultaneously with different/competing timelines and demands. |
| Flexible to work on Project Implementations, Operations and Support activities. |
| Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels |
| Coordinate with other developers and stakeholders for providing technical solutions for implementation and support related needs including working on a wide variety of tasks spanning the full application development life cycle and maintenance. |
| Own critical Visa applications/services necessitating in coordination with teams in different time zones, including during non-standard hours as necessary. |
| This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. |
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| Candidates should have 1-2 years of work experience in the technology industry and a background in software engineering. |
| 1 - 1.5 years of experience in implementing Microsoft Dynamics CRM 365 product. |
| Experience with .Net/Java and JavaScript skills. |
| Experience with C# or Visual Basic, Visual Studio, Web Services. |
| Experience extending Dynamics CRM Plugins, Custom Workflows & Actions using .Net components & SQL. |
| Significant experience in development and support of CRM applications. |
| Excellent process orientation, planning, organizational and problem-solving skills. |
| Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills. |
| Demonstrated ability to solve complex software development issues. |
| Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs. |
| Excellent process orientation, planning, organizational and problem-solving skills. |
| Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills. |
| Driven and self-motivated, work creatively to solve challenging problems. |
| Willingness to work with different technologies. |
| Proactive thinking with a ‘can do’ attitude and have out-of-box thinking attitude. |
| Experienced in collaborating with medium to large development teams distributed worldwide. |
| Genesys Integration is good to have. |
| SQL Server and DB Knowledge. |
| Microsoft Dynamics Co-Pilot experience. |
| Power Automate and power Apps. |
| A team player but can work independently too. |
| Multi-tasking and time-management skills, with the ability to prioritize tasks. |
| Customer Service Workspace (CSW). |