Website:
opsara.com
Job details:
Summary
- Experience: 4+ years
- Location: India
- Compensation: Market competitive
- Education: Bachelor’s Technical Degree or MBA
- Role: Customer Success Management
What we do?
Opsara offers a robust platform designed to empower you in building and seamlessly connecting your cloud-adjacent infrastructure, giving you the flexibility to run modern applications wherever you prefer. Our product suite equips you to establish your private cloud, effortlessly deploy cloud-native applications at the edge, and securely interconnect it all with the public cloud.
With Opsara, SaaS platforms and enterprise customers alike can unlock the potential for innovation and operation at cloud speed, all while maintaining strict budgetary constraints. Experience the freedom to innovate and the agility to thrive in today's fast-paced digital landscape with Opsara by your side.
Must have attitudes & skills
- Ability to identify customer pain points.
- Ability to take ownership & follow through.
- Reliability and high integrity.
- Attention to detail.
- Team worker and amiable.
- Clarity in communications.
- Continuous learning.
- Ability to plan & allocate tasks.
- Must be able to use ticketing system.
- Familiar with Excel/ Word/ PowerPoint.
- Capable of interacting with technologists & business executives.
Good to have
- Remote Monitoring & Management tools
- Knowledge of IT infrastructure – Windows/ MS Office
- Hybrid Cloud environment
What you will be working on?
You will be responsible for designated customer accounts and be their single point of contact. You will be responsible for ensuring customer success including tasks such as:-
- Client onboarding and coordinating implementation activities.
- Creation and execution of project plans.
- Coordination with cross-functional resources in Opsara & Customer.
- Monitoring and reporting on the progress of the project to all stakeholders.
- Ensuring ongoing tickets are resolved in a timely manner.
- Strict adherence to quality assurance & security Compliance procedures.
- Conduct ongoing customer meetings.
- Compile monthly dashboard for review with customers.
- Identifying additional client requirements and working with Opsara solutions team to build solutions.
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