RINGS & I - India’s First Ever Designer Ring Studio
Website:
ringsandi.com
Job details:
Job Description – Virtual Ring Expert Position Virtual Ring Expert Location Andheri, Mumbai (Work from Office) Employment Type Full-Time Work Schedule 5 Days a Week (Weekly Off: Tuesday & Wednesday) Working Hours 11:00 AM – 9:00 PM Compensation Up to ₹6 LPA (Depending on Experience & Fit) About Rings & I Rings & I is India's personalized diamond ring studio, redefining the way people discover, personalise and buy engagement rings. We combine exceptional craftsmanship with a highly personalized consultation experience, empowering every customer to create a piece that truly reflects their story, style, and budget. With thousands of personalisation possibilities across ring designs, certified natural and lab-grown diamonds, precious metals, finishes, and engravings, every piece is crafted to order with precision and care. Our transparent, education-first approach ensures customers make informed decisions with complete confidence. Serving customers across India and NRIs around the world through our studios and virtual consultations, Rings & I is committed to delivering meaningful jewellery experiences that celebrate life's most cherished milestones. Role Overview We are looking for a customer-centric, relationship-driven Virtual Ring Expert to deliver a premium jewellery consultation experience from our office. As the first point of contact for many customers, you will guide them through one of the most meaningful purchases of their lives by understanding their needs, educating them on available options, and helping them create a ring that reflects their story. This is a work-from-office role that combines consultative selling with product expertise. Rather than focusing on transactional sales, you will build trust through transparent advice, personalized recommendations, and a deep understanding of diamonds, precious metals, ring settings, and customization options. Your objective is to simplify the decision-making process, ensuring every customer is confident and informed throughout their journey. Job Description – Virtual Ring Expert As a Virtual Ring Expert, you will conduct one-on-one consultations via video and phone, helping customers select the right diamond, metal, design, finish, ring size, and personalization options based on their preferences, budget, and lifestyle. Every interaction should reflect Rings & I's commitment to craftsmanship, education, and exceptional customer experience. Success in this role will be measured not only by revenue but also by customer satisfaction, consultation quality, conversion rates, repeat business, and referrals. You will play a key role in building long-term customer relationships while representing the brand's values of transparency, personalization, and excellence. Key Responsibilities Client Consultation & Relationship Management • Conduct detailed consultations through virtual meetings, phone calls, WhatsApp, and in-person appointments. • Understand client preferences, budgets, timelines, and personal requirements. • Build strong and lasting relationships with clients through genuine engagement and professional communication. • Maintain regular follow-ups while ensuring clients never feel pressured into making a purchase decision. • Serve as the primary point of contact throughout the customer journey. Consultative Sales & Advisory • Guide clients through engagement ring and fine jewellery selections. • Educate customers on diamonds, certifications, metal options, ring designs, personalization possibilities, and pricing structures. • Present both advantages and considerations of various options to help clients make informed decisions. • Provide transparent recommendations aligned with the client's requirements rather than pushing high-value products. • Deliver a premium luxury buying experience that prioritizes trust and customer satisfaction. Customer Experience Excellence • Ensure every interaction reflects the brand's commitment to professionalism, transparency, and service. Job Description – Virtual Ring Expert • Be responsive and available to support clients whenever assistance is required. • Handle domestic and NRI clients with equal professionalism and attention to detail. • Proactively resolve concerns and coordinate with internal teams to ensure a seamless experience. Sales Performance • Achieve monthly revenue targets ranging between ₹15 Lakhs and ₹30 Lakhs per consultant. • Maintain healthy appointment-to-conversion ratios through quality client engagement. • Generate repeat business and referrals through exceptional customer service. • Consistently contribute to overall business growth while maintaining high customer satisfaction standards. Internal Coordination • Coordinate closely with production, fulfilment, design, and customer support teams. • Ensure order specifications, personalization details, timelines, and customer expectations are accurately communicated. • Monitor orders through completion and delivery to ensure service excellence. Required Skills & Qualifications • Excellent verbal and written communication skills. • Strong interpersonal and relationship-building abilities. • Professional and polished client-facing demeanour. • Ability to communicate confidently with high-value clientele. • Strong listening and consultative selling skills. • Attention to detail and customer-centric mindset. • Comfort with CRM systems, video conferencing platforms, and digital communication tools. • Ability to manage multiple client relationships simultaneously. Job Description – Virtual Ring Expert Preferred Qualifications • Experience in luxury retail, jewellery sales, premium hospitality, relationship management, wealth advisory, or consultative sales • Understanding of diamonds, gemstones, and jewellery terminology is preferred but not mandatory. • Experience working with NRI or international clientele is an added advantage. • Undergraduate preferred. Key Performance Indicators (KPIs) • Monthly Revenue Achievement (₹15–30 Lakhs) • Appointment-to-Visit Conversion Rate (50-60%) • Customer Satisfaction Score (95%+) • Order Conversion Rate (30%+) What We Offer • Opportunity to work with a rapidly growing luxury jewellery brand. • Exposure to premium domestic and international clientele. • Performance-based growth and advancement opportunities. • A highly professional and customer-focused work environment. • The opportunity to become a trusted advisor in one of the most meaningful purchasing journeys in a client's life. Job Description – Virtual Ring Expert Ideal Candidate Profile The ideal candidate is someone who genuinely enjoys working with people, building relationships, and helping clients make informed decisions. They understand that luxury sales are built on trust, authenticity, patience, and service excellence rather than hard selling. If you take pride in creating exceptional customer experiences and believe that long term relationships are more valuable than short-term transactions, this role is designed for you.
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