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Company Description: OptiList helps property owners and managers boost visibility, bookings, and revenue through optimized listings on Airbnb, Booking.com, Vrbo, and Expedia. We also provide skilled virtual assistants delivering 5-star guest communication and operational support, offering end-to-end solutions for hosts and property managers of all sizes.
Role Description This is a full-time, remote Virtual Assistant role supporting short-term rental hosts and property managers. In this position, you will handle daily guest communications, respond to inquiries, manage bookings and reservations, and provide timely updates across multiple rental platforms. You will assist with listing maintenance, including updating descriptions, prices, and availability to ensure accuracy and strong performance. The role involves coordinating with property owners and internal teams, documenting processes, and ensuring that guest issues are resolved quickly and professionally. You will be expected to manage your time effectively, work across different time zones as needed, and maintain high standards of service and attention to detail.
Apply only if the following is okay
- Salary ₹20,000-₹25000 depending on experience
- Shift timing may vary and can start as early as 5:30 AM India time, or later.
- 8 working hours per day, 6 days a week.
- Weekly off is rotational and will not always fall on Sunday.
- Available to join immediately
Qualifications
- Strong communication skills, including clear written and spoken English, with the ability to handle guest inquiries professionally and empathetically.
- Customer service and hospitality skills, with experience providing courteous, solution-focused support and managing guest expectations.
- Proficiency with online platforms and tools, such as property listing channels (e.g., Airbnb, Booking.com, Vrbo)is preferred but not mandatory. Email, chat systems, and spreadsheets are mandatory.
- Organizational and time management skills, including the ability to prioritize tasks, manage multiple properties or accounts, and meet deadlines.
- Problem-solving and conflict resolution abilities, with sound judgment and the capacity to handle escalations calmly and efficiently.
- Comfort working remotely, including reliable internet access, a quiet workspace, working laptop and self-directed work habits.
- Prior experience in virtual assistance, property management, travel, or hospitality is preferred but not required.
- Availability for full-time hours and flexibility to support different time zones, including evenings or weekends when necessary.
Open Positions: 2
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