Cashier

Description

Cashier Job Description

Purpose
To check out customer purchases and assist customers throughout the store and provide prompt, friendly, courteous customer service.

Status
•    Reports To:    Customer Service Manager
•    FLSA Status:    Non-exempt; Pay Level 1

Essential Responsibilities and Functions
Excellence in customer service is our primary goal.  No other task should ever come before serving our customers.
Customer Service
•    Offer consistent, fair and respectful customer interactions (both internal and external customers).
•    Ensure a high standard to customer service store-wide according to established customer service vision and expectations.
•    Provide product information and educational materials to customers and staff.
•    Ensure quick response to customer questions and concerns.  
•    Understand and communicate about cooperatives and the particulars of ownership to shoppers and staff alike.  
•    Work to advance the mission of the Viroqua Food Co-op through outstanding service to everyone we touch every day.

Cashiering
•    Greet customers, smiling and making eye contact.
•    Check out customer purchases quickly and accurately, using correct PLU's and departments.
•    Call for back-up as needed so that customers wait as little as possible to be checked out.
•    Bag customer purchases as needed and ask customers if they need assistance.  For those needing assistance, carry out groceries or call for staff help if available.
•    Become familiar with co-op policies in order to answer customer questions.  Refer unresolved questions or problems to Customer Service Desk, Supervisor on Duty or other appropriate staff.
•    Open and close out registers following established procedures. Balance cash drawer at end of shift.
•    Explain membership program.  Receive membership applications and equity payments.
•    Issue credits to customers for returned items and ensure that returns are properly disposed of.
•    Maintain check stands, the dining area, community room and the outdoor patio in clean, orderly condition.
•    Ensure customers take their purchases and follow up with phone call if any items were left behind (add)
•    Assist Customers with Self check out transactions as needed. 
•    Maintain the entire store in a clean, orderly condition – time permitting.
•    Answer and route phone calls; take and route messages as needed.
•    Alert Managers to potential shoplifters, disorderly customers or other emergencies, follow procedure outlined in Customer Service Manual – do not approach shoplifters.

 

Requirements

 

 

Summary

Quick Benefits Cheat Sheet

• Full time is defined 32 hours a week or more

Benefits for All Employees Full Time or Part Time

• Paid Time off (PTO) based on how many hours you work in a week
  • 40 hours at 1 year anniversary 2 weeks of PTO
• Paid Breaks
• Paid Holidays
• 401 K Opportunity after a year (VFC offers 3% match)
• Employee Discount (FT 20%, PT 10%)

Full Time Employee Benefits

• Health Insurance available 60-90 days. VFC pays 80% of employee premium and 50% of spouse/dependent/family
• FSA account
• Short Term Disability
• Life Insurance

 

Wage information

Level 1 – $13.50 training wage/ after 60 days $14.00

Level 2 – $14.50 training wage / after 60 days $15.00

Level 3 - $15.50 training wage / after 60 days $16.00

Community-owned natural foods grocery store and deli.