Senior Support Specialist, VincitEAM

Want to help build the best customer support in Finland for the future of maintenance systems?

We’re looking for an experienced Senior Support Specialist to join our VincitEAM product team. In this role, you’ll take our support operations to the next level – solving customer challenges quickly, professionally, and with a human touch. You’ll also play a key part in shaping how our support processes evolve. We're looking for both a doer and a thinker.

🔍 What will you do?

✅ Help our enterprise customers solve issues in their day-to-day operations

✅ Help our EAM consultants to utilize best practices

✅ Handle a wide range of topics from technical troubleshooting to configuration support

✅ Collaborate with Product, Operations, Customer Success, and Sales teams

✅ Improve support processes and contribute to a shared knowledge base

✅ Be a key player in improving the ways VincitEAM is used and implemented

✅ Communicate clearly and professionally – even under pressure

✅ You’ll be backed by an experienced team, but we expect you to work independently, take initiative, and bring structure to your work.

What We’re Looking For

You’re someone who has:

🎯 Several years of experience working with business-critical systems in industrial production environments

🎯 A solid grasp of process consulting and supporting configurable enterprise software

🎯 Experience in training users and creating clear product documentation

🎯 Experience in defining and documenting best practices in close collaboration with product owners

🎯 The ability to understand and resolve both technical and process-related issues

🎯 A structured and proactive working style

🎯 Strong communication and documentation skills

🎯 Fluency in Finnish and English

Bonus Points For

🎯 Background in consulting or specialist roles in product companies

🎯 Experience with ITIL, ITSM, or similar frameworks

🎯 A calm and clear presence in demanding customer situations

🎯 Experience with Enterprise Asset Management (EAM) or Computerized Maintenance Management System (CMMS) products

Why VincitEAM?

Vincit EAM is an enterprise-level maintenance and asset management system used by some of the most demanding customers, like Atria, Caverion, Kemijoki, and HSY. Together with our customers, we keep Finnish homes warm, water clean, and food on the table. We are a product company and operate like a scale-up within Vincit Group — a 30-person team with a growth mindset.

By joining our team, you’ll work at the heart of our Customer Success and contribute to achieving our strategic goal of making sure every customer is so happy with us that they would like to be a reference customer for VincitEAM.

💼 What’s in it for you?

🌟 A central role in a growing product unit with real impact

🌟 Flexible work options – remote, office, or hybrid – you decide

🌟 A supportive team culture where people genuinely enjoy working together

🌟 Solid pay – your monthly base salary (4500-600€) will be based on your experience and expertise + you’ll naturally get to enjoy Vincit’s EAM bonus model

🌟 Work-life balance – We encourage you to shape your work life according to your personal needs. Whether it's family commitments, a side hustle, a sporty career, or simply the desire to downsize, we're always ready to discuss how we can tailor your work to fit your lifestyle.

🌟 Modern, transparent, and humane organization culture

Interested?

Please send your application by 24.8.2025 at the latest.

Vincit EAM is an enterprise-level maintenance and asset management system used by some of the most demanding customers, like Atria, Caverion, Kemijoki, and HSY. Together with our customers, we keep Finnish homes warm, water clean, and food on the table. We are a product company and operate like a scale-up within Vincit Group — a 30-person team with a growth mindset.