OCEAN - Human Resources Manager

Part of our Hotel Administration team on our Ocean vessels, the Human Resource Manager manages and controls the strategic implementation of shipboard HR processes and procedures across all departments, ensuring fairness and consistency, including employee relations, employee communication, training and development, coaching and counselling, quality of life and leadership training. The Human Resource Manager reports to Captain. WHAT YOU WILL DO ON BOARD Provide competent leadership in the area of employee relations by assisting and guiding Department Heads and Shipboard Managers with HR issues. In conjunction with Senior Officers, implement and sustain Viking's STAR Service Standard and Quality of Life, onboard the ship. Provide an accessible and nurturing environment to handle employee relations issues, using effective conflict resolution skills, and assist in arbitrating disputes and resolving grievances, while guiding team members towards the correct outcome. Ensure Time and Attendance Procedures are followed by all departments to ensure 100% compliance, in line with both company and Maritime Labor Convention (MLC) regulations. Participate in all investigations related to employee performance or policy violations. Facilitate all crew scheduling requests and queries and liaise with shoreside HR, where necessary. Facilitate all change of department requests, as per company process. Facilitate the employee resignation process, including exit interviews. Responsible for leadership development onboard including feedback, assessments and training.

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®. Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.