Job Requirements
Job Title: Travel Consultant Chat Hub Jobs in American Express Global Business - Gurugram
Company Name: American Express Global Business Travel
Location: Gurugram, Haryana, India
Salary: ₹30,000 - ₹40,000 per month
Qualification: Bachelor's degree or equivalent
Work Experience: 0-3 years of experience in travel consultancy or customer service, preferably in a chat-based environment
Job Description
Join American Express Global Business Travel as a Travel Consultant for our Chat Hub in Gurugram and embark on an exciting career in the travel industry. In this full-time role, you will be instrumental in providing exceptional travel booking and advisory services through chat-based interactions. If you are passionate about travel, possess excellent communication skills, and enjoy delivering top-notch client support, this opportunity is perfect for you.
As a Travel Consultant with American Express Global Business Travel, you will be responsible for ensuring our clients receive outstanding service and support. You will handle various travel inquiries, make bookings, and resolve any issues that arise. This role is ideal for individuals who are eager to advance their careers in a dynamic and global environment.
Key Responsibilities
- Customer Interaction: Engage with clients via chat to address travel inquiries, provide advice, and assist with bookings, ensuring high satisfaction.
- Travel Booking: Manage all aspects of travel bookings, including flights, accommodations, and car rentals, with precision and efficiency.
- Problem Resolution: Resolve client issues or concerns related to their travel plans, ensuring prompt and effective solutions.
- Client Assistance: Offer personalized travel recommendations and support to enhance the client experience.
- System Management: Utilize internal systems and tools for managing bookings and client data accurately.
- Service Excellence: Uphold the highest standards of customer service and adhere to American Express Global Business Travel policies and best practices.
- Product Knowledge: Stay informed about the latest travel trends, destinations, and company services to provide relevant advice.
- Quality Control: Ensure that all travel arrangements meet the quality standards and preferences of our clients.
- Team Collaboration: Collaborate with team members to share insights, improve processes, and achieve collective goals.
- Feedback Collection: Gather and relay client feedback to help enhance service offerings and address any potential improvements.
Requirements
- Education: Bachelor’s degree or equivalent.
- Experience: 0-3 years of experience in travel consultancy or a similar customer service role, ideally in a chat-based environment.
- Communication Skills: Excellent written and verbal communication skills for effective client interaction.
- Problem-Solving: Strong problem-solving skills to handle and resolve client issues efficiently.
- Technical Skills: Proficiency in using chat platforms, booking systems, and relevant technology.
- Customer Focus: A dedication to providing exceptional customer service and meeting client needs.
- Adaptability: Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.
Benefits
- Competitive Salary: Enjoy a competitive salary range of ₹30,000 - ₹40,000 per month, reflecting your expertise and experience.
- Career Advancement: Opportunities for professional growth and career progression within American Express Global Business Travel.
- Global Exposure: Work with a renowned global company and gain exposure to diverse travel solutions and international clients.
- Employee Perks: Access to a variety of employee benefits, including health insurance, travel discounts, and more.
American Express Global Business Travel is dedicated to fostering a rewarding career experience and supporting the development and success of our employees. Apply now to become a part of our Chat Hub team in Gurugram and help deliver outstanding travel experiences to our clients.
