Customer Service Representative Jobs in Foundever - Hyderabad, Telangana, India

Job Requirements

Job Title: Customer Service Representative Jobs in Foundever - Hyderabad

Company Name: Foundever

Location: Hyderabad, Telangana, India

Salary: ₹20,000 - ₹30,000 per month

Qualification: Minimum 12th Pass

Work Experience: 0 - 2 years preferred

Job Description

Foundever is excited to announce openings for Customer Service Representatives at our Hyderabad location. As a Customer Service Representative at Foundever, you will be a key player in managing customer interactions, ensuring high levels of satisfaction, and meeting performance goals. In this role, your main responsibilities will include answering inbound calls, adhering to client and company guidelines, and achieving established call quality goals. We are looking for enthusiastic individuals who are committed to delivering excellent customer service and thriving in a fast-paced environment.

At Foundever, we prioritize both client and employee satisfaction, and we offer a supportive work environment to help you excel in your role. If you are passionate about customer service and ready to contribute to a leading company, this is an excellent opportunity for you!

Responsibilities

• Handle inbound calls effectively, addressing customer inquiries and issues in line with Foundever's guidelines.
• Meet call quality goals to ensure optimal client and customer satisfaction.
• Provide accurate and timely information regarding Foundever's products and services.
• Document customer interactions and transactions accurately in the system.
• Follow up on customer issues to ensure timely resolution and enhance service quality.
• Stay updated on Foundever’s services, policies, and procedures.
• Escalate complex queries to higher authorities or specialized departments when required.
• Maintain compliance with company policies and customer service standards.
• Achieve performance metrics and key performance indicators (KPIs) consistently.
• Participate in ongoing training and development to improve service skills.
  
  

Requirements

• Minimum qualification of 12th Pass required for the role at Foundever.
• Previous experience in a customer service role is an advantage but not mandatory.
• Strong communication skills in English and Telugu (or Hindi).
• Ability to manage multiple tasks and remain composed in a high-pressure environment.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in basic computer operations and data entry.
• Flexibility to work in shifts as required by Foundever.
• A positive, customer-oriented attitude with a commitment to providing outstanding service.
  
  

Benefits

• Competitive salary package ranging from ₹20,000 - ₹30,000 per month at Foundever.
• Full-time position with comprehensive training and professional development opportunities.
• Supportive work environment focused on employee well-being and career growth at Foundever.
• Opportunities for advancement and career progression within the company.
  
  

If you are eager to join Foundever as a Customer Service Representative in Hyderabad and make a difference in customer satisfaction, Apply Now!

Foundever is a leading company that specializes in customer service. They are looking to hire enthusiastic individuals who are committed to delivering excellent customer service and thriving in a fast-paced environment.