Client Partner

The Purpose of This Role

·       Translate the company's Account strategy into plans and provide direction/ leadership in order to deliver strategic and business objectives.

·       Responsible for revenue and margin targets for accounts assigned to Client Partner/ Sr. Client Manager.

·       End to end ownership on new/existing business proposals right from RFI/RFP/RFQ responses till MSA/SOW execution.

·       Build and maintain relationships with key business and technology stakeholders to ensure timely delivery of products/services.

·       Responsible for account landscaping, stakeholder mapping, relationship management, customer advocacy and strategic quarterly reviews with customers.

·       Publish and track monthly business forecasts along with contingency plan in case of revenue shortfall.

·       Accountable for billing efficiency, utilization targets and resource fulfilment.

·       Able to achieve customer satisfaction scores/targets.

·       Motivate and develop high capability professionals to successfully build an excellent team 

·       Ensure succession plans in place for key roles and develop plans to avoid single points of dependency.

·       Ensure that the team fully understands the requirements & deliverables, meets deadlines and prioritizes engineering tasks

·       Provide robust technical recommendations in order to provide solutions which have a significant impact on business performance in the short and longer term, exploiting opportunities and mitigating risk.

·       Ensure all projects of work are appropriately assessed, designed, planned, resourced, scheduled and delivered in a timely and cost effective manner in order to ensure best value for customer

·       Develop budget and resource plans for department to ensure business objectives are delivered in accordance with financial and performance targets.

·       Identify, assess and manage risk for an area to ensure operational technology risks are mitigated and technology performance is maintained.

·       Build the capability of the team, own and drive account and organization goals and objectives

·       Through effective recruitment, performance management and training ensure that the team is well equipped for additional challenges. Build a culture of people excellence.

Value you will Deliver

·       Achieve top line and bottom line targets for the account

·       Delivery of short term and long term plans for the account

·       Create an organizational design that supports account vision

·       Reduce voluntary attrition to 10% or less

·       Formal engagement plan for liaising with key senior customer stakeholders

·       Fully collaborate with the org India leadership team on all activities as well as solicit support on activities undertaken

·       Lead and influence an engaged and effective workforce and that is fully integrated with the company's Vision

Our Ideal Candidate :-

·       Overall experience 18-25 years managing Life Science accounts and offshore development centers working closely with global teams.

·       Experience includes at least 3 years’ experience in independent account ownership.

Technical/ Functional Competency

·       Digital Solutions, Digital Transformation background are mandatory.

·       Basic understanding of technology & of software development methodologies especially as relating to developing custom software for customers

·       A proven and consistent track record of meeting revenue targets.

Behavioral Competency

·       Strong interpersonal communication skills

·       Ability to lead initiatives and people toward common goals.

·       Working knowledge of systems infrastructure

·       Excellent oral and written communication, presentation, and analytical skills

Company Overview

They are a pure-play business transformation company. They are practitioners of end-to-end business and technology transformation and tap into an organization’s technology, people, and assets to fuel fast, meaningful results for global enterprise customers across financial services, payments, retail, automotive, healthcare, manufacturing, and other industries. Founded in 2012 and with offices across the globe, they makes industries, leaders and Fortune 500 companies more agile, empowered and successful. 

• They companies get “unstuck”. We’re a technology company that lives organizations a process and context to solve problems in unconventional ways. We’re a catalyst for organization’s talent and technology, helping teams push boundaries and challenge traditional approaches. they make delivery more bold, efficient, collaborative and even more enjoyable.