General Description
The BHT Team Lead is responsible for monitoring the safety, sobriety, and transportation of clients who are in various levels of treatment for mental health.
Tasks & Responsibilities
- A. Essential Duties
- Assists with activity coordination for clients
- Serve as a resource for other BHTs while on shift
- Monitor and direct the daily schedule of clients; including performing tasks andstaying onschedule to attend all treatment and activities. Organization and punctuality are key.
- Transport clients to treatment facility, and back to residence in company vehicle. Comply with driving guidelines and approved routes.
- Work alongside clinical staff to aid in implementation of treatment plan goals
- Assist in implementation of specific behavioral interventions such as coping skills, emotional regulation, and tailored behavioral modification techniques
- Foster a compassionate yet accountable environment that meets the needs of clients
- Monitor clients and record observations in shift notes, reporting back on each client’s progress and concerns
- Anticipate and respond to client needs, including crisis intervention and de-escalation
- Monitor the condition and behavior of all clients for intoxication/drug use.
- Administer Urine Analysis and breathalyzer as needed
- Promptly relieving previous shift and conferring with them regarding all issues and concerns.
- Conduct searches of clients at intake and assist in completing intake paperwork.
- Maintain and control company keys.
- Monitor clients and direct into group sessions or appointments when needed
- Make concerted effort to build relationships with each client, and model healthy communication as part of mental health treatment
- Manage and defuse conflict between clients impartially and respectfully. Effectively remind clients of rules and consequences of breach.
- Maintain a collegial but professional demeanor, reflective of healthy mental health, and appropriate boundaries with each client.
- Adhering to scheduled client transport and arriving at the facility in a timely manner.
- Report to and communicate with Direct Supervisor.
- Housing audits related to cleanliness and housing supplies
- B. Additional Duties
- Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
- As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
- C. Interpersonal Relations
- Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
- Take Accountability: Take constructive feedback and prevent discourse among our peers.
- Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
- Be Professional: Wear business casual attire (please see dress code policy).
Competencies
- Adaptability
- Customer Service
- Decision Making
- Dependability
- Ethics
- Interpersonal Skills
- Job Knowledge
- Conflict Management
- Organization Skills
- Productivity
- Self-Development
- Teamwork
Performance Standards & Measurement
- Compliance with essential and incidental duties; compliance with company policies and procedures.
- Compliance with state and federal laws and regulations applicable to the business.
Equipment, Tools & Machines
- Use of computer, telephone, and other office equipment such as a printer and fax.
- Use of company network and email domain.
Working Conditions
- Air conditioned and well-illuminated office environment and outdoor environment.
- May have several responsibilities at once. Interaction withothersis constant and can be interruptive.
- Work may be stressful at times due tohigh level workflow.
- Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
- Participates in educational training, orientations, or compliance programs as needed to maintain competency.
- If you must leave your employment with our company, we requestemployeesto give us at least14days resignation notice in writing.
Demands
- Enthusiastic self-starter operating with sustained energy and showing great initiative.
- Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
- Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
- Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
- Excellent organizational skills.
- Accepts constructive criticism well in an open and non-defensive manner.
- Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
- Ability to function independently and with flexibility.
- Ability to work under pressure, handle multiple tasks and interruptions.
- Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 20-50lbs.
- Ability to sit, stand,or walk for extended periods of time.
- Must have strong computer skills to meet Microsoft Office andElectronicHealth Recordsoftware requirements.
Qualifications
- Education:
- Bachelor's degree in Mental Health area preferred;will accepthigh school diploma or equivalent with specialized mental health training or experience.
- Experience:
- 2-4 years’ experience working in a mental health facility.
- Computer literate: Microsoft Office (Excel, Word, and PowerPoint)required.
- Professional phone and customer service
- Licenses and Certifications:
- Current CPR certification
- Narcan Training is desirable
- Valid driver license