FinStackk
Website:
finstackk.com
Job details:
About FinStackk
FinStackk is building a technology-enabled finance and compliance platform for U.S. businesses, providing a unified solution across accounting, bookkeeping, payroll, tax, compliance and CFO services.
We combine qualified professionals with technology and automation to simplify complex financial and compliance requirements for startups, SMBs and growing businesses in the United States.
As we scale, we are looking for an experienced Vice President – Operations to build and lead a high-performing operations organization capable of delivering exceptional quality, efficiency and client experience at scale.
Role Overview
The Vice President – Operations will be responsible for the overall operational performance of FinStackk's Accounting, Tax, Payroll, Compliance and CFO Services functions.
This is a strategic leadership role responsible for building scalable operating systems, strengthening service delivery, improving productivity and quality, developing operational talent, and driving technology-enabled transformation across the organization.
The ideal candidate will combine strong operational leadership with a deep understanding of finance and accounting services, preferably within a U.S. accounting, tax, payroll, compliance, outsourcing, BPO, CAS or professional services environment.
The VP – Operations will work closely with the Founder/CEO, functional leaders, Product and Technology teams, and Client Success/Sales teams to translate business objectives into effective operational execution.
Key Responsibilities
- Operations Strategy: Develop and execute scalable operations strategies across Accounting, Tax, Payroll, Compliance and CFO Services.
- Service Delivery: Oversee end-to-end service delivery, ensuring high standards of quality, accuracy, timeliness and client satisfaction.
- Process & Automation: Standardize processes, improve operational efficiency and drive automation in partnership with Product and Technology teams.
- People Leadership: Build, lead and develop high-performing operations teams, managers and functional leaders.
- Performance Management: Establish operational KPIs and dashboards to monitor productivity, quality, SLAs, capacity and profitability.
- Capacity & Scalability: Lead workforce planning and operational readiness to support business growth and seasonal demand.
- Quality & Risk: Strengthen quality-control frameworks, operational controls and compliance processes.
- Cross-Functional Leadership: Collaborate with the CEO, Sales, Client Success, Finance, HR, Product and Technology teams to achieve business objectives.
- Continuous Improvement: Identify operational gaps and implement initiatives that improve efficiency, client experience and overall business performance.
Required Qualifications & Experience
- Master's degree in Accounting, Finance, Business Administration or a related field.
- CA, CPA, CMA, or equivalent professional qualification preferred.
- 10+ years of progressive experience, with significant experience in operations leadership.
- Proven experience leading large, multi-functional teams in accounting, tax, payroll, compliance, finance outsourcing, BPO, CAS or professional services(Big 4 candidates preferred)
- Strong understanding of U.S. accounting, taxation, payroll and compliance operations.
- Experience managing U.S.-based clients or U.S.-focused service delivery teams.
- Demonstrated experience in scaling operations within a high-growth organization.
- Strong understanding of operational metrics, workforce planning, quality management and process improvement.
- Experience working with technology/product teams to automate operational workflows.
- Strong commercial understanding, including cost management, productivity and service-line profitability.
Preferred Experience
- Experience in a U.S. accounting firm, CAS practice, tax outsourcing organization, finance BPO or technology-enabled accounting services company.
- Experience managing multiple service lines simultaneously.
- Experience implementing ERP, accounting, workflow or compliance technology.
- Experience building operations from an early-stage or rapidly scaling environment.
- Familiarity with platforms such as QuickBooks, Gusto, ADP, Avalara or similar accounting, payroll and compliance technologies is an advantage.
Key Competencies
- Strategic and operational leadership
- Business acumen
- U.S. accounting and tax services knowledge
- Process design and optimization
- Technology and automation mindset
- Data-driven decision making
- Financial and commercial acumen
- Quality and risk management
- People leadership and talent development
- Stakeholder and client management
- Change management
- Problem-solving and execution
Why Join FinStackk?
- Opportunity to shape the operations function of a rapidly growing fintech/accounting services company.
- Work at the intersection of Accounting, Tax, Compliance and Technology.
- Direct exposure to U.S. businesses and the North American market.
- Significant ownership and autonomy in building scalable operations.
- Opportunity to work closely with the founding leadership team and influence the company's growth strategy.
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