Xceedance
Website:
xceedance.com
Job details:
The Vice President – Insurance Operations is a senior leadership role accountable for defining and executing the operational strategy for US market policy services and underwriting operations. The role ensures scalable, high-quality delivery, strong client governance, regulatory compliance, and continuous operational transformation. You will partner closely with global clients, business leaders, and cross-functional teams to drive growth, efficiency, and risk-controlled outcomes at scale.
- Key Responsibilities
- Strategic Operations Leadership
- Provide strategic leadership and overall accountability for US market insurance operations.
- Translate business and client strategy into a multi-year operational roadmap aligned with growth objectives.
- Act as the senior escalation point for complex operational, regulatory, and client issues.
End-to-End Policy Lifecycle Governance
- Own governance across the full policy lifecycle including underwriting support, binding, post-bind activities, accounting & settlement, claims support, renewals, administration, and reporting.
- Ensure adherence to US Market practices, contractual obligations, and regulatory standards.
- Oversee policy issuance, endorsements, bordereaux, invoicing, and rule-based decision-making.
Client Delivery & Performance Management
- Own SLAs, KPIs, productivity, turnaround time, quality, and accuracy metrics across engagements.
- Lead client governance forums, performance reviews, and continuous improvement initiatives.
- Identify opportunities for scope expansion, value creation, and operational efficiency.
Transformation, Technology & Analytics
- Drive process standardization, digitization, and automation leveraging PAS systems and data platforms.
- Partner with Technology and Analytics teams to implement scalable operating models.
- Strengthen management information, reporting, and data-driven decision-making.
Risk, Controls & Compliance
- Ensure strong operational controls, audit readiness, and compliance across all engagements.
- Proactively identify and mitigate operational and regulatory risks.
People Leadership & Global Collaboration
- Build and mentor senior managers and leaders; develop succession and leadership pipelines.
- Foster a high-performance, client-centric culture aligned with Xceedance values.
- Collaborate with global stakeholders across Delivery, Technology, Analytics, Finance, and HR.
Qualifications & Experience
- Education: Bachelor’s degree required; Postgraduate degree (MBA) or insurance certifications preferred.
- 15 years of total experience along with an expertise in P&C insurance markets with significant leadership exposure.
- Deep expertise in US Market operating models, policy administration systems, and data workflows.
- Proven experience managing large, multi-client insurance operations and senior client stakeholders.
- Strong analytical, decision-making, stakeholder management, and people leadership capabilities.
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