BNP Paribas
Website:
bnpp.lk
Job details:
Department: CIB IT CEFS APS
About Business line/Function:
Corporate and Institutional Banking or CIB Business Line consists of multiple métiers like Client Engagement and Financial Security, Global Markets, Global Banking and Securities Services, each dealing with a specific set of Business function.
Application Production Support (APS) is a critical vertical within CIB ensuring 24*7 availability, stability and performance of CIB’s mission-critical application in production. Resolving incidents, managing changes, and optimizing systems to minimize disruptions to trading, payments, risk management, and client services. Driving transformation through automation, cloud adoption, AI/ML-driven support, and legacy modernization
Position Purpose:
1. AML / Regulatory and Controls:
This role requires a strong understanding of Anti-Money Laundering (AML), sanctions compliance, and regulatory controls to ensure that all production support activities adhere to global and local regulatory requirements. Key responsibilities include:
- AML & Sanctions Compliance: Oversee the implementation and monitoring of AML transaction monitoring systems, sanctions screening, and suspicious activity reporting (SAR) to ensure compliance and other regulatory frameworks.
- Regulatory Reporting: Ensure accurate and timely regulatory reporting and collaborate with compliance teams to address regulatory incidents.
- Policy & Procedure Governance: Align production support processes with CIB’s compliance policies, industry best practices, and regulatory expectations.
- Training & Awareness: Conduct training sessions for support teams on AML, sanctions, and regulatory requirements to foster a culture of compliance and risk awareness
This role demands leading a high-performing AML global team, collaborate with Development, Infrastructure, Security, and Business stakeholders, and ensure adherence to regulatory, audit, and CIB standards while fostering a culture of innovation, automation, and talent development.
Direct Responsibilities
Leadership & Operational Excellence
1. Strategic Leadership & Operational Excellence
- Global Support Ownership: Lead a high-visibility AML application support team for CIB’s Client Engagement & Financial Security platforms, ensuring SLA adherence, incident resolution, and proactive risk mitigation across AMER, EMEA, and APAC.
- Service Improvement: Drive continuous improvement in Incident, Problem, and Change Management KPIs (e.g., MTTR, L3 escalation reduction) with data-driven insights and automation.
- Resiliency & IT Continuity: Own Disaster Recovery (DR), Business Impact Analysis (BIA), and IT Continuity Planning (ICP) to ensure zero downtime for critical applications.
- Stakeholder Governance: Act as the single point of contact for Business, Development, and Infrastructure teams, ensuring alignment on Operational Governance, support models, SLAs, and prioritization (e.g., Follow-the-Sun).
2. Technical & Process Innovation
- Monitoring & Observability: Enhance real-time monitoring (Dynatrace, Geneos, OpenSearch) and alerting frameworks (MONACO – Monitoring as Code) to preemptively detect and resolve issues.
- Automation & Efficiency: Champion automation of manual processes (e.g., release deployments, incident triage) using Python, Ansible and others to reduce toil and operational risk.
- Technical Deep Dives: Lead root-cause analysis (RCA) for P1/P2 incidents, ensuring permanent fixes and knowledge transfer to reduce L3 dependency.
- Capacity & Performance: Partner with Infrastructure & Cloud teams to optimize application/infra capacity, cost efficiency, and scalability (on-prem/cloud).
3. Risk, Compliance & Audit
- Regulatory Adherence: Ensure compliance with CIB/IT Group policies, audit readiness, and control frameworks.
- Security & Hygiene: Oversee production security, vulnerability management, and obsolescence remediation in alignment with Cybersecurity & Risk teams.
- Incident & Crisis Management: Lead major incident resolution, post-incident reviews (PIR), and lessons-learned sessions to prevent recurrence.
4. People & Talent Development
- Team Leadership: Build and mentor a high-performing, globally distributed team, fostering career growth, upskilling, and succession planning.
- Shift & On-Call Management: Define fair and sustainable shift rotations, on-call policies, and work-life balance standards.
- Recruitment & Workforce Planning: Drive hiring strategies to attract top-tier support engineers with niche technical and soft skills.
5. Vendor & Third-Party Management (if applicable)
- Outsourcing Governance: Oversee vendor partnerships (e.g., FTS models), ensuring contractual SLAs, cost optimization, and quality delivery.
Technical & Behavioral Competencies
Category
Skills & Experience
ITSM Frameworks
Expertise in ITIL , Incident/Problem/Change Management, ServiceNow
Monitoring & Observability
Dynatrace, Geneos, ELK, Grafana, Power BI
OS & Database
Unix/Linux, Windows, Oracle / SQL
Scripting & Automation
Python, Ansible, CI/CD
Cloud & Infrastructure
Containerization (Docker/K8s), infrastructure hygiene
Security & Compliance
Production security controls/CyberArk, vulnerability management, audit remediation
Behavioral Competencies (Leadership Traits):
ü Executive Communication: Ability to articulate complex technical issues to stakeholders and business leaders.
ü Strategic Thinking: Balances short-term fixes with long-term resilience and automation roadmaps.
ü Global Collaboration: Works effectively with distributed teams, time zones, and cultural nuances.
ü Pressure & Crisis Management: Calm under fire, decisive during P1/P2 incidents, and skilled in stakeholder escalation.
ü Change Agent: Challenges status quo, drives process improvements, and adopts emerging tech (e.g., AIOps).
ü Talent Developer: Mentors future leaders, fosters knowledge sharing, and builds high-trust teams.
Why This Role ?:
ü High Impact: Directly influences CIB’s Client Engagement and Financial Security operations Anti Money Laundering Teams.
ü Innovation: Opportunity to shape automation, AI/ML-driven support, and cloud-native resilience.
ü Global Exposure: Work with top-tier stakeholders across Paris, London, Hong Kong, and Mumbai etc.
Specific Qualifications:
15+ years AML Application Production Support Experience Skills Referential (Required knowledge, skills and abilities)
Behavioral Skills:
- Adaptability
- Decision Making
- Organizational skills
- Creativity & Innovation / Problem solving
Education Level: Bachelor Degree or equivalent
Click on Apply to know more.