Customer Implementation Manager

VGS is the world's leader in payment tokenization. Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more. We empower our clients and partners by tokenizing sensitive payment data, limiting compliance scope, and consolidating payments to unlock revenue and business opportunities. VGS provides processor-agnostic tokenization solutions via secure universal token vaults, iframes, mobile SDKs, tokenization proxies, APIs, and data orchestration tooling to support payment acceptance, card issuance, PII and bank account tokenization, and other payments value-added services. Some of the use cases we enable include multi-processor Network Tokenization, Account Updater, payment orchestration, secure settlement file processing, 3DS, and Risk provider connectivity. We are seeking a Customer Implementation Manager to support our Client Operations team. Ultimately, you will support our customers to help manage the multiple pieces that drive product adoption. You will assist our customers with onboarding, implementation, and training on the VGS platform while ensuring a high level of operational efficiency to deliver the best experience to our customers while increasing ROI. What you will be doing at VGS... Drive onboarding and implementation of new or expanding customers and improve time-to-value for our customers Manage multi-threaded enterprise projects that require coordination between a variety of internal and external stakeholders over the course of many months or years. Coordinate with experts in the Payments, Fintech, and Banking industries to develop implementation project plans that deeply impact the success of the customer's organization. Gather business requirements, interpret technical documentation, and provide advice on integration best practices to descope our customers from compliance requirements Collaborate with Account Management colleagues and cross-functional departments (support, engineering, product, etc) to ensure successful implementation and support continuous improvement Identify risks and proactively manage issues. Resolve and/or escalate issues in a timely manner Provide feedback to the product team to simplify the onboarding experience Be a dedicated resource to help navigate our customers through technical challenges including proxy connectivity, integrations, and platform features What we are looking for from you (Requirements) 5+ years of technical project management or technology consultation in customer-facing environments Ability to communicate effectively and work cooperatively with cross-functional teams Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment Detail-oriented and able to autonomously support tasks across multiple projects Analytical, technically proficient, and able to learn new tools and software quickly Able to work in a Waterfall or Agile environment with a strong sense of prioritization Experience using a Project Management tool such as JIRA, MS Project, SmartSheet, etc.

VGS is the world's leader in payment tokenization. Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more.