Head - Information Technology (Regional Business)

Information Technology Systems Management•Manage all Information Technology systems, including servers, laptops, operating systems, telephones, software applications, and peripherals.•Provide expertise and support during systems upgrades, installations, conversions, and file maintenance.•Manage systems development, enhancement, and integration with existing systems.•Collaborate with internal stakeholders to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation.•Regularly communicate with Client Government, executive management, and all users of information services and systems.•Provide innovative solutions to the enterprise, focusing on cost-saving initiatives and technologically superior solutions.Policy and Financial Management•Develop and ensure implementation of all Information Technology policies and procedures, including architecture, security, disaster recovery, standards, purchasing, and service provision.•Manage financial aspects of the Information Technology Division, including purchasing, budgeting, and budget review.Technology Management and Governance•Keep current with the latest technologies and determine new technology solutions to meet business and system requirements.•Support Information Technology governance by enforcing policies, performing corporate Information Technology risk management functions, and overseeing procurement and implementation of projects and equipment.•Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.•Support VFS Global's mission and follow all standards, policies, procedures, and confidentiality guidelines.•Manage client relationships (internal and external) and overall stakeholder management, ensuring alignment with organizational goals and objectives.Team Management & Succession Planning•Manage and develop staff, including performance management, training, and career development.•Create and maintain a robust talent pipeline to ensure succession planning (1:2 ratio).Environment, Social & Governance•Oversee corporate governance within the assigned region, ensuring alignment with organizational principles, policies, and regulations. •Promote judicious use of natural resources and adhere to the organization's environment, health, and safety policies, objectives, and guidelines.

As the world's leading outsourcing and technology service specialist, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its client governments, increasing productivity and enabling them to focus entirely on the critical task of assessment. A technology driven company, VFS Global continuously transforms its business model with secure and efficient processes, market offerings and advanced technologies including AI/Analytics. With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 67 client governments. VFS Global enhances cross border mobility for global citizens through highly secure, reliable, efficient, and innovative technology solutions. We are committed to creating value for all stakeholders and empowering governments in making their services more efficient and seamless through the use of innovative solutions. With an extensive global network and reach of over 3,300 Application Centres in 150 countries, VFS Global has efficiently processed more than 280 million applications since 2001 and over 131 million biometric enrolments since 2007. Headquartered in Zurich and Dubai, VFS Global is of Swiss heritage and boasts robust backing of majority owner, Blackstone, who is the world's largest alternative asset manager. The Swiss-based Kuoni and Hugentobler Foundation and EQT, a global investment organisation, headquartered in Stockholm/Sweden, hold minority stakes in VFS Global. Leveraging on robust experience in the visa application processing domain and an extensive global network, the company provides governments with holistic administrative solutions for processing Passport applications and provision of efficient consular services as a market leader in the outsourced visa and consular services space for governments. This enables VFS Global's client governments to better achieve their key objectives of streamlining operations, accelerating decision making and improving customer satisfaction. A highly acclaimed company, VFS Global is the winner of several international prestigious awards and certifications. Our offices and operations across the world are certified with ISO 9001:2015 for Quality Management Systems, ISO 27001:2013 for Information Security Management Systems, ISO 14001:2015 for Environmental Management Systems, ISO/IEC/IEEE 23026:2015 for Engineering and management of websites for systems, software and services information, ISO 10002:2018 for Customer Satisfaction - Guidelines for complaints handling in organisations, ISO/ IEC 27701:2019 for Privacy Information Management Systems (PIMS) and Occupational Health and Safety Assessment Series (OHSAS) 18001:2007. We are an organisation that is employee centric, creating meaningful work opportunities and building successful careers, in a diverse and inclusive workplace. Our company is also appraised at Capability Maturity Model Integration - Services certification (CMMI) Level 3, as well as People Capability Maturity Model (PCMM) Level 5, by KPMG. A responsible corporate citizen, VFS Global is deeply committed to sustainable development, adding value to society and all our stakeholders, ethically sound business practices and compliance with all relevant laws and regulations internationally and within each country.