General Manager - Process Excellence

The General Manager - Process Excellence will oversee the execution of business strategies by driving quality enhancement and process improvement initiatives, including Six Sigma and LEAN methodologies, to cultivate a culture of continuous improvement. This role will also facilitate the sharing of industry best practices, lead operational improvement projects, and supervise the deployment of LEAN and Six Sigma training programs to enhance process efficiency and operational effectiveness across the organization. Process Improvement and Cultural Development •Cultivate a culture of continuous improvement by driving the sharing of best practices and the implementation of process enhancement initiatives across the organization. •Oversee and mentor improvement projects, ensuring the successful implementation of recognized methodologies such as Six Sigma and LEAN, and spearheading recognition programs for completed projects. •Conduct in-depth research on innovations and future organizational needs, staying ahead of trends while ensuring adherence to environmental, health, and safety regulations. Training and Development Management •Create and manage training calendars to ensure timely and relevant professional development, particularly for Six Sigma and LEAN methodologies. •Collect and manage feedback scores from training programs, ensuring that feedback is acted upon to continuously improve training delivery and effectiveness. •Monitor adherence to training targets and certification guidelines, ensuring all relevant employees achieve the required competencies in process improvement methodologies. Collaboration and Compliance •Collaborate with quality and MIS managers to identify, prioritize, and execute high-impact process improvement projects across various functions. •Oversee the development of the Body of Knowledge (BoK) for Six Sigma and LEAN methodologies, ensuring that resources are updated and aligned with organizational needs. •Plan and execute graduation ceremonies for completed certifications and actively pursue awards and international recognition for outstanding organizational achievements in process excellence. Team Management & Succession Planning Manage and develop staff, including performance management, training, and career development. Create and maintain a robust talent pipeline to ensure succession planning (1:2 ratio). Environment, Social & Governance •Oversee corporate governance within the assigned region, ensuring alignment with organizational principles, policies, and regulations. •Promote judicious use of natural resources and adhere to the organization's environment, health, and safety policies, objectives, and guidelines. •Drive the organization's sustainability initiatives, working towards achieving established targets. Anti Bribery Management Systems (ABMS) • Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. a. Understanding of ethical standards and the importance of integrity in business practices. b. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual.

As the world's leading outsourcing and technology service specialist, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its client governments, increasing productivity and enabling them to focus entirely on the critical task of assessment. A technology driven company, VFS Global continuously transforms its business model with secure and efficient processes, market offerings and advanced technologies including AI/Analytics. With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 67 client governments. VFS Global enhances cross border mobility for global citizens through highly secure, reliable, efficient, and innovative technology solutions. We are committed to creating value for all stakeholders and empowering governments in making their services more efficient and seamless through the use of innovative solutions. With an extensive global network and reach of over 3,300 Application Centres in 150 countries, VFS Global has efficiently processed more than 280 million applications since 2001 and over 131 million biometric enrolments since 2007. Headquartered in Zurich and Dubai, VFS Global is of Swiss heritage and boasts robust backing of majority owner, Blackstone, who is the world's largest alternative asset manager. The Swiss-based Kuoni and Hugentobler Foundation and EQT, a global investment organisation, headquartered in Stockholm/Sweden, hold minority stakes in VFS Global. Leveraging on robust experience in the visa application processing domain and an extensive global network, the company provides governments with holistic administrative solutions for processing Passport applications and provision of efficient consular services as a market leader in the outsourced visa and consular services space for governments. This enables VFS Global's client governments to better achieve their key objectives of streamlining operations, accelerating decision making and improving customer satisfaction. A highly acclaimed company, VFS Global is the winner of several international prestigious awards and certifications. Our offices and operations across the world are certified with ISO 9001:2015 for Quality Management Systems, ISO 27001:2013 for Information Security Management Systems, ISO 14001:2015 for Environmental Management Systems, ISO/IEC/IEEE 23026:2015 for Engineering and management of websites for systems, software and services information, ISO 10002:2018 for Customer Satisfaction - Guidelines for complaints handling in organisations, ISO/ IEC 27701:2019 for Privacy Information Management Systems (PIMS) and Occupational Health and Safety Assessment Series (OHSAS) 18001:2007. We are an organisation that is employee centric, creating meaningful work opportunities and building successful careers, in a diverse and inclusive workplace. Our company is also appraised at Capability Maturity Model Integration - Services certification (CMMI) Level 3, as well as People Capability Maturity Model (PCMM) Level 5, by KPMG. A responsible corporate citizen, VFS Global is deeply committed to sustainable development, adding value to society and all our stakeholders, ethically sound business practices and compliance with all relevant laws and regulations internationally and within each country.