Account Manager / Program Manager, Enterprise

We are looking for an Account Manager / Program Manager focused in Enterprise to help manage and scale our enterprise clients. This is a remote position with an in-person option in South Florida at our new Ft. Lauderdale/Aventura office For all questions please email us at hiring@ This is the only mailbox we are monitoring for job postings. Our values Get s* done: We are a fast-paced team, shipping features daily, and onboarding clinics and hospitals of all types and sizes daily. Transparency: We believe in absolute honesty amongst our team and customers. Grit: Competing in an evolving market means going above and beyond for our customers and fighting on behalf of them every day. Customers, customers, customers: Did we already mention customers? They are the lifeblood of our business, without them we don't exist. Over-communication > under-communication: As a small, fast paced team, communication is vital. We look for team members that will keep things moving and constantly update the team as needed. What will you be doing: Managing the relationship of enterprise accounts. Taking accountability as much as possible before delegating to other team members. We are looking for self-starters. Plan and maintain the onboarding and rollout strategy. Report on the usage, quality of service, and rollout across the enterprise. Onboard and rollout. Make sure to jump on support calls, demo calls, upselling our new line of products, and maintaining an excellent relationship with our customers. Helps manage our CRM. Works closely with our Account Manager Enterprise lead and Customer Success team**.** Travel to veterinary clinics. Enterprise clients have multiple hospitals that we will need to go to strengthen the relationship and unblock any problems. Who do we want Someone who shares the values that we share. Someone who constantly raises the bar, is proactive, has grit and determination, and can get s* done. We are a fast-growing startup and as such, we work very hard (also celebrate every win!). Our team puts 10 hours a day on average into building this company. While there is not a specific time commitment as project-based outcomes > time-based ones, there is a sense of urgency to iterate and deliver constantly. Specifically for this role: Is an excellent communicator and approachable person. 4+ years experience managing large accounts > 2000-5000 employees Familiarity with project management software, salesforce, Excel, and more. Experience in the Veterinary Medicine industry is a big plus. Experience operating and excelling in a fast-paced environment. Must be okay traveling at least twice a month. Experience in working at a startup or small company is a plus. Bilingual is a plus. Why you should come work with us You want to be part of a team that is building something people want. You are energetic, willing to put in the work, and enjoy the fast-paced nature of a startup. You love animals and are familiar - or want to get deeply familiarized - with the veterinary medicine industry. As an early-stage member of the team, you get to influence the product, the direction of the company, hiring, and the forming of new teams. Compensation The base salary for this position is $70,000 - $88,000 Equity VetRec is an equal-opportunity employer and does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status.

VetRec is an AI Scribe for Veterinarians. We help veterinary professionals automate all their clinical documentation workflows and save ~2 hours per day per doctor. The burnout, stress, and high churn of veterinary professionals is real. We are laser-focused on our mission to empower veterinary professionals to work more efficiently through software that enhances patient care and promotes a healthier work-life balance. It all starts with our flagship product, the AI Scribe. We are a fast-growing team. Founders are ex-Microsoft who built large-scale big-data, communications, and AI platforms. We have members of our team who were ex-founders in the pet space and some who were veterinary professionals in the past! We are rapidly growing. Adding animal clinics and hospitals across the US, Canada, and the world.