Client Service Representative
VetnCare
- Salary
- $119k - $140k
- Experience
- 1+ yrs
- Location
- Castro Valley, California, United States
- Job type
- Full-time
About the role
Key Responsibilities
- Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, and assisting with scheduling
- Perform client check-in and check-out, including collecting patient information and processing payments
- Room patients and obtain accurate medical histories as needed
- Support doctors and technicians with patient care, treatments, and routine procedures
- Assist with vaccine appointments and basic patient handling
- Help with diagnostics, sample collection, and in-house laboratory work when needed
- Maintain accurate and timely medical records and client documentation
- Provide clear client education regarding treatments, estimates, and discharge instructions
- Assist with appointment scheduling, reminders, and managing daily workflow
- Support a variable caseload depending on seasonal and clinic needs
About You
- 1–2 years of experience in a veterinary or client service role (CSR or Veterinary Assistant experience required)
- Experience in a small animal practice preferred (exotics experience a plus)
- Strong client service and communication skills with a compassionate, professional approach
- Comfortable multitasking in a fast-paced environment with shifting priorities
- Self-starter with a “go-getter” attitude and willingness to jump in wherever needed
Compensation & Benefits
- Salary range: $23-$27 per hour
- Supportive, close-knit culture with opportunities for learning and growth
Why Join Groveway?
- Culture & Values: A true work family built on values, respect, and dedication to the community we serve.
- Work Environment: Friendly, supportive, and committed to delivering high-quality medicine while maintaining work-life balance.
- Client Base: A loyal, community-driven clientele with growing demand for exotic pet care.
- Team: Local staff with a shared passion for exotics—especially reptiles!
If you’re ready to join a supportive team where your role truly makes a difference, we’d love to hear from you.
About VetnCare
Provides professional medical and surgical services for companion animals.
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