Petsburgh
Website:
petsburghonline.com
Job details:
About Petsburgh
Petsburgh is a premium pet-care brand with a focus on professional pet grooming, education and high-quality pet services. Established in 2008, Petsburgh operates a professional grooming spa and grooming academy, with a strong emphasis on professional standards, pet welfare, skilled grooming and exceptional client service.
We are passionate about raising the standard of pet care in India and creating a professional, welcoming environment for both pets and their families.
As we continue to grow, we are looking for people who are professional, responsible, passionate about animals and committed to delivering a high standard of service.
Veterinary Receptionist / Front Desk Executive
Location: Mumbai
Industry: Pet Grooming & Pet Care
Employment Type: Full-time
Experience: 1–3 years preferred
About the Role
We are looking for a presentable, confident and organised Veterinary Receptionist / Front Desk Executive to be the face of our grooming spa.
The ideal candidate should be genuinely comfortable around dogs and cats, communicate confidently in good spoken and written English, and be comfortable handling clients, computers, data entry and cash.
This role requires someone who is extremely detail-oriented and responsible, as the receptionist will coordinate information between the grooming team, clients and Accounts to ensure that services are recorded and billed correctly and that daily collections are accurately accounted for.
Key Responsibilities1. Front Desk & Client Service
- Welcome clients and their pets in a warm, professional and polished manner.
- Manage the reception desk and ensure a smooth client experience.
- Answer calls and WhatsApp enquiries and direct them to the appropriate team member.
- Provide clients with information about grooming services, pricing, packages and salon procedures.
- Handle routine client queries and escalate complaints or unusual situations to management.
- Maintain a clean, organised and professional reception area.
2. Service & Billing Coordination
The receptionist will be responsible for ensuring that Accounts receives complete and accurate information to prepare every bill.
- Record the services performed for each pet.
- Confirm which services were actually completed before the client is billed.
- Record the correct service price/rate applicable to the client.
- Record the name of the groomer/team member who performed the service.
- Communicate any additional services, add-ons, products or charges to Accounts.
- Communicate applicable discounts or approved adjustments to Accounts.
- Ensure that Accounts has all information required to prepare the correct invoice.
- Cross-check the final bill against the services actually provided before presenting it to the client.
- Immediately flag any discrepancy between the service performed and the bill.
The receptionist is not responsible for accounting or financial reconciliation. Their responsibility is to ensure that Accounts receives accurate and complete operational information.
3. Cash & Payment Collection
- Collect payments from clients by cash, UPI, card or other approved payment methods.
- Ensure the amount collected matches the final bill.
- Maintain accurate records of all cash received.
- Maintain a clear record of cash, UPI and card collections as required.
- Provide accurate daily cash-intake information to Accounts.
- Hand over cash according to company procedures.
- Immediately report any shortage, excess or discrepancy to Accounts/management.
- Never alter, withhold or adjust payment records without proper authorisation.
4. Appointment & Booking Support
- Support the booking team with appointment coordination.
- Assist with confirming, rescheduling and cancelling appointments when required.
- Ensure that appointment information is accurately recorded.
- Coordinate with the grooming team regarding the day's appointments.
- Ensure that relevant information about the pet, requested service or special requirements reaches the grooming team.
- Assist in managing client flow during busy periods.
5. Data Entry & Administration
- Maintain accurate client and pet information.
- Enter service, appointment and payment-related information into the relevant systems.
- Keep client and pet records updated.
- Maintain daily operational records and reports.
- Use basic Excel/Google Sheets, billing software and other computer systems.
- Ensure information is entered accurately and in a timely manner.
6. Sales & Client Support
- Explain grooming services, packages and products to clients.
- Assist in converting enquiries into appointments.
- Recommend relevant additional services or products when appropriate.
- Inform clients about packages, promotions and repeat-grooming requirements.
- Support the team in maintaining strong relationships with existing clients.
- Identify potential sales opportunities and communicate them to the relevant team.
7. Pet Interaction
- Be comfortable working around dogs and cats of different sizes, breeds and temperaments.
- Handle pets calmly and confidently within the reception area.
- Follow salon safety and pet-handling procedures.
- Inform the grooming team immediately if a pet appears distressed, aggressive or unwell.
Candidate Profile
We are looking for someone who is:
- Well-presented, polished and professional
- Comfortable and confident around pets
- Fluent in spoken and written English
- Friendly and confident when dealing with clients
- Extremely accurate and detail-oriented
- Comfortable handling cash and payment transactions
- Good with numbers and data entry
- Comfortable using computers, WhatsApp, Excel/Google Sheets and billing systems
- Organised and able to multitask
- Reliable and trustworthy
- Able to communicate clearly with groomers, Accounts and management
- Comfortable working in a busy pet-care environment
- Willing to take responsibility for their work and follow established procedures
Qualifications & Experience
- Graduate preferred.
- Previous experience in a veterinary clinic, pet grooming salon, pet-care business, hospitality, premium retail or front-office/customer service role is preferred.
- Experience handling cash, billing information or POS systems will be an advantage.
- Previous experience working with animals is an advantage but not mandatory.
Key Performance Areas
The successful candidate will be expected to maintain:
- 100% accuracy in communicating completed services to Accounts
- Accurate recording of service prices and service providers
- Accurate daily cash-intake reporting
- Accurate client and pet records
- Smooth coordination between the grooming team and Accounts
- Professional and courteous client service
- Effective support of the booking process
- Proper handling of payments and cash
- Timely and accurate data entry
- Professional presentation of the front desk and brand
Important
This is not simply a reception or telephone-answering role.
The person in this position is responsible for ensuring that the information flowing between the grooming team → reception → Accounts → client is accurate.
They must be comfortable taking ownership of details, asking questions when information is missing, and ensuring that every service performed is correctly communicated, billed and collected.
Click on Apply to know more.