POSITION: Shift Lead
CLASSIFICATION: Non-Exempt
REPORTS TO: Cafe Manager + Assistant Manager
LOCATION:
Position Summary
At Verve Coffee Roasters, we believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel. We seek an enthusiastic person to join us in continuously raising the bar on our coffee and culinary offerings.
Join our team as a Shift Lead, and you'll be surrounded by knowledgeable baristas, culinary pros, and supportive colleagues while being instrumental in leadership & the delivery of superior coffee and food pairings.
Key Responsibilities
Ensure that superior products are being served to customers
Maintain positivity and enthusiasm at all times
Support staff with product knowledge and education
Promote an excellent experience for both employees and customers
Anticipate & proactively address customer and store needs
Handle cash with flawless accuracy
Promote teamwork and excellent communication within the café
Provide on-the-job education and mentoring
Cafe cleanliness
Qualifications and Requirements
Plan and execute Lead Guide throughout shift
Maintain Shift Lead Communication Log
Ensure kitchen and bar crews produce superior products
Direct work flow on the floor during the shift
Check in all deliveries and file invoices appropriately
Ensure that side work and Hot Corners are addressed each shift
Provide change for registers, count previous deposits, take deposit to bank, maintain backup bank
Food service training
Prior supervisory experience (preferred)
Excellent communication skills (both verbal and written)
Strong organizational and detail-oriented skills
Experience handling cash (preferred)
Ability to collaborate effectively within a team
Logical and methodical problem-solving skills
Ability to multitask and adapt in a demanding and occasionally stressful environment
Ability to give and receive constructive feedback
Availability for a minimum 30-hour work week
Available to work weekends and holidays
Must be able to stand for long periods of time
Physical Requirements
The following physical demands outline the requirements necessary for employees to effectively carry out the essential functions of this position. During the performance of duties, employees are expected to engage in regular communication, auditory perception, and reading tasks. Reasonable accommodations will be provided to enable individuals with disabilities to fulfill essential job functions.
This role is dynamic and involves prolonged periods of standing (or being on one's feet for up to 8 hours), walking, bending, stooping, and crouching throughout the shift. Additionally, employees will be required to lift products and packaging overhead and may frequently handle items weighing between 25 and 50 pounds. Essential vision capabilities for this role encompass close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Furthermore, adept finger and wrist dexterity are essential for successful performance in this position.
Benefits and Compensation
Available to all employees
Competitive Hourly wage
Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee
Free coffee with every paycheck and 30% employee discount on all merchandise, whole bean, beverages, and food items
Continuing coffee education classes
Mentorship and positive work environment
Paid sick time
After 60 days of employment
Holiday Pay after 90 days of employment.
Compensation will be commensurate with experience and location.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.
Verve Coffee Roasters is committed to creating an accessible, supportive environment that recognizes and celebrates diversity as an integral component of building a trusted brand and a successful team. Candidates who can contribute to this mission are encouraged to apply and to identify their strengths in this area. Verve is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. Verve does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.