Fulfillment Technician

The Fulfillment Technician is responsible for the installation, provisioning, testing, and activation of telecommunications services for residential, commercial, and enterprise customers. This role ensures all services are delivered accurately, efficiently, and in compliance with company standards and customer expectations.

Key Responsibilities:

Install, configure, and activate telecom services including internet, voice, and data systems

Perform service provisioning, testing, and troubleshooting of network connections

Interpret work orders, engineering drawings, and service tickets to complete installations

Ensure proper setup of customer-premise equipment (CPE) such as routers, modems, and switches

Conduct signal testing and verify service quality meets company standards

Troubleshoot and resolve connectivity and performance issues

Maintain accurate documentation of work performed, materials used, and test results

Communicate effectively with customers to explain services, usage, and basic troubleshooting

Follow all safety procedures and company policies while working in the field or customer locations

Collaborate with dispatch, engineering, and network operations teams to resolve complex issues

Qualifications:

High school diploma or equivalent required

1–3+ years of experience in telecommunications, field service, or network installation

Knowledge of fiber optics, coax, and copper cabling preferred

Familiarity with networking concepts (IP addressing, routers, switches, etc.)

Ability to read and interpret technical diagrams and work orders

Strong troubleshooting and problem-solving skills

Valid driver’s license with a clean driving record

Ability to work outdoors in various weather conditions and lift up to 75–85 lbs

Preferred Skills:

Experience with fiber splicing, OTDR testing, or structured cabling

Knowledge of telecom providers (e.g., ISP, VoIP systems, Metro-E)

Strong customer service and communication skills

Ability to work independently and manage time effectively

Work Environment:

Field-based role with travel to customer sites

Exposure to outdoor elements, heights, and confined spaces

May require on-call, weekend, or after-hours work