Global Service Supporter

Deliver advanced technical support for escalated issues from regional support teams. Troubleshoot and resolve complex technical challenges related to company products and services. Collaborate with engineering, product management, and customer service teams to drive resolution of customer issues. Document technical solutions and share best practices to enhance knowledge transfer across support teams. Oversee and optimize the Global Service Support process to ensure timely and effective case resolution. Contribute to the development and refinement of support procedures to improve operational efficiency and customer satisfaction. Stay current with product updates, service offerings, and industry developments. Mentor and support regional support teams to strengthen their technical capabilities and service delivery.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.