Director - IT Operations (Remote)

Imagine yourself… Leading the evolution of IT Service Management Operations on a global scale, leveraging cutting-edge technology to drive efficiency and innovation for a company making a real impact. Inspiring and empowering a team of three direct reports, fostering a culture of continuous learning, technological advancement, and professional growth. Owning high-impact projects, utilizing automation, AI-driven solutions, and forward-thinking processes to enhance customer experience and transform IT service delivery. At Veralto (www.veralto.com), our unifying purpose of Safeguarding the World's Most Vital Resources™ is more than words: it's a proven path towards positive change, improvement for our planet, and development for yourself. Whether we're ensuring the continued availability of clean drinking water, protecting our waterways, or enhancing the traceability, color accuracy, and packaging of everyday essentials, the work we do every day contributes to a safer world and a more sustainable future. When you join Veralto's vibrant global network of 13 operating companies and 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have boundless opportunities to deepen your skillset, pursue your ambitions, and grow your career. Learn more about how our values influence our culture and who we are: www.youtube.com/watch?v=-iFYdty_sWc We offer: Comprehensive Benefits from Day 1: Enjoy peace of mind with our extensive medical, dental, vision and 401k coverage plus PTO with no tracking or accruals. Stability and Growth: Veralto is a global network with 14 operating companies, 17k employees, and $5B in revenue. Inclusive Culture: Join a diverse and inclusive organization that values your unique perspective and fosters a culture of collaboration and continuous learning. About the Role: We're looking for an experienced Director of IT Operations to lead, shape, and scale our global IT operations in a complex, dynamic environment. You'll manage a talented team, driving innovation, automation, and continuous improvement — all while ensuring our portfolio of companies has the reliable, efficient IT services needed to thrive. As a strategic leader in our Corporate IT team, you'll own critical services like IT Service Management (ITSM), Service Desk, IT Support, and Asset Lifecycle Management. You'll also embed Veralto's Enterprise System (VES) to create a culture of continuous improvement and operational excellence. What You'll Do: Build and lead a high-performing IT operations team — mentor, develop, and inspire your people. Design and drive IT operations strategies, programs, and roadmaps that support a growing global enterprise. Lead the development of scalable, automated solutions across ITSM, service desk, and asset lifecycle management. Ensure continuous improvement by integrating metrics and VES principles into everything you deliver. Monitor performance, system uptime, and team responsiveness — champion operational excellence. Identify emerging trends and recommend innovations to keep us ahead of the curve. Lead projects and ensure IT operations align with business goals, security standards, and best practices. The essential requirements of the job include: Proven leadership experience managing technical teams in a global IT operations environment. Bachelor Degree preferred. 10+ years in IT operations, service desk, ITSM (Service Management), ITIL (Infrastructure Library) or asset lifecycle management — you know this world inside and out. Expertise in enterprise IT operations architecture, process automation, and IT Gen AI. A track record of successfully delivering secure, reliable IT services that scale. Hands-on experience with technologies like Jira Service Management, Microsoft Intune, and other IT operations tools. Strong communication, problem-solving, and decision-making skills — plus the ability to manage vendors and budgets.

With annual sales of $5 billion, Veralto is a global leader in essential technology solutions with a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies with globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future. Veralto's Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies, and XOS—manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans. And our Product Quality & Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—protect the world's food, medicine, and essentials by tracking and authenticating the billions of goods that travel the global supply chain every day. Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide.