Location: Georgia ,remote Pay: $15-$22 per hour
Position Summary:
The Customer Support Specialist provides expert support to clients using UKG Ready, focusing on HR Core, Benefits Administration, system configuration, and maintenance. This role ensures high-quality assistance with HRIS functionality, benefit plan setup, open enrollment, workflows, permissions, and reporting. Operates within a ticket-based environment requiring strong analytical skills, excellent communication, and the ability to translate client needs into accurate system configurations.
Essential Duties and Responsibilities:
• Serve as the primary support resource for UKG Ready HR and Benefits modules.
• Review client tickets, gather requirements, and apply correct system updates or configurations.
• Troubleshoot issues related to:
• HR Core configuration
• Benefits Administration (plan setup, rules, eligibility, deductions)
• Open Enrollment configuration, testing, deployment
• Workflow routing and approval
• Role permissions and security setup
• Standard and custom reporting
• Configure benefit plans including medical, dental, vision, FSA, HSA, 401(k), and other client-specific plans.
• Update and optimize HR settings, workflows, and security roles.
• Provide training to clients or internal teams on HR Core, Benefits, reporting, and workflows as needed.
• Assist with documentation, job aids, and internal knowledge articles.
• Collaborate with cross-functional teams including Payroll and Implementation to resolve complex issues.
• Escalate technical issues appropriately while maintaining ownership of client communications.
• Attend work regularly at the corporate office location. For those near Chandler, AZ or Duluth, GA, this is an in-office role.
Marginal Functions:
• Participate in internal projects, system enhancements, and testing initiatives.
• Support process improvements and departmental efficiency initiatives.
• Assist team members during high volume periods, Open Enrollment, or platform-wide changes.
• Build and maintain relationships with team members and peers to ensure effective communication and service coordination.
• Attend webinars and training to stay current on company and department best practices.
• Complete projects and duties as assigned by the supervisor.
• Represent HRIS Support in internal meetings or client calls as needed.
Knowledge, Skills, and Abilities:
• Hands-on experience with UKG Ready.
• Strong understanding of HR operations and common benefit plan structures.
• Excellent communication and interpersonal skills; ability to collaborate across teams and build positive relationships.
• In-depth knowledge of customer service best practices for consistent, high-quality support.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Advanced problem-solving and analytical skills focused on efficient issue resolution.
• Adaptable in fast-paced environments with ability to handle shifting priorities.
• Sound decision-making abilities evaluating complex information and taking appropriate action.
• Professional and composed in diverse situations and with different personalities.
• Strong escalation management and innovative problem-solving capabilities.
• Coachable and open to feedback; committed to continuous improvement and process enhancement.
• Proficient in Microsoft Office (Outlook, Teams, Excel, PowerPoint) and able to learn other applications as needed.
Education & Experience:
• High school diploma or equivalent required; relevant experience or education (including non-traditional degrees or job training) preferred.
• 2–5 years supporting or administering UKG Ready with focus on HR and Benefits.
• Background in HRIS, HR operations, benefits administration, or related field.
• UKG experience required.
#SolvoHRGlobal
#LI-PROMOTED
#LI-Remote
Location: Georgia ,remote Pay: $15-$22 per hour
Position Summary:
The Customer Support Specialist provides expert support to clients using UKG Ready, focusing on HR Core, Benefits Administration, system configuration, and maintenance. This role ensures high-quality assistance with HRIS functionality, benefit plan setup, open enrollment, workflows, permissions, and reporting. Operates within a ticket-based environment requiring strong analytical skills, excellent communication, and the ability to translate client needs into accurate system configurations.
Essential Duties and Responsibilities:
• Serve as the primary support resource for UKG Ready HR and Benefits modules.
• Review client tickets, gather requirements, and apply correct system updates or configurations.
• Troubleshoot issues related to:
• HR Core configuration
• Benefits Administration (plan setup, rules, eligibility, deductions)
• Open Enrollment configuration, testing, deployment
• Workflow routing and approval
• Role permissions and security setup
• Standard and custom reporting
• Configure benefit plans including medical, dental, vision, FSA, HSA, 401(k), and other client-specific plans.
• Update and optimize HR settings, workflows, and security roles.
• Provide training to clients or internal teams on HR Core, Benefits, reporting, and workflows as needed.
• Assist with documentation, job aids, and internal knowledge articles.
• Collaborate with cross-functional teams including Payroll and Implementation to resolve complex issues.
• Escalate technical issues appropriately while maintaining ownership of client communications.
• Attend work regularly at the corporate office location. For those near Chandler, AZ or Duluth, GA, this is an in-office role.
Marginal Functions:
• Participate in internal projects, system enhancements, and testing initiatives.
• Support process improvements and departmental efficiency initiatives.
• Assist team members during high volume periods, Open Enrollment, or platform-wide changes.
• Build and maintain relationships with team members and peers to ensure effective communication and service coordination.
• Attend webinars and training to stay current on company and department best practices.
• Complete projects and duties as assigned by the supervisor.
• Represent HRIS Support in internal meetings or client calls as needed.
Knowledge, Skills, and Abilities:
• Hands-on experience with UKG Ready.
• Strong understanding of HR operations and common benefit plan structures.
• Excellent communication and interpersonal skills; ability to collaborate across teams and build positive relationships.
• In-depth knowledge of customer service best practices for consistent, high-quality support.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Advanced problem-solving and analytical skills focused on efficient issue resolution.
• Adaptable in fast-paced environments with ability to handle shifting priorities.
• Sound decision-making abilities evaluating complex information and taking appropriate action.
• Professional and composed in diverse situations and with different personalities.
• Strong escalation management and innovative problem-solving capabilities.
• Coachable and open to feedback; committed to continuous improvement and process enhancement.
• Proficient in Microsoft Office (Outlook, Teams, Excel, PowerPoint) and able to learn other applications as needed.
Education & Experience:
• High school diploma or equivalent required; relevant experience or education (including non-traditional degrees or job training) preferred.
• 2–5 years supporting or administering UKG Ready with focus on HR and Benefits.
• Background in HRIS, HR operations, benefits administration, or related field.
• UKG experience required.
#SolvoHRGlobal
#LI-PROMOTED
#LI-Remote
Location: Georgia ,remote Pay: $15-$22 per hour
Position Summary:
The Customer Support Specialist provides expert support to clients using UKG Ready, focusing on HR Core, Benefits Administration, system configuration, and maintenance. This role ensures high-quality assistance with HRIS functionality, benefit plan setup, open enrollment, workflows, permissions, and reporting. Operates within a ticket-based environment requiring strong analytical skills, excellent communication, and the ability to translate client needs into accurate system configurations.
Essential Duties and Responsibilities:
• Serve as the primary support resource for UKG Ready HR and Benefits modules.
• Review client tickets, gather requirements, and apply correct system updates or configurations.
• Troubleshoot issues related to:
• HR Core configuration
• Benefits Administration (plan setup, rules, eligibility, deductions)
• Open Enrollment configuration, testing, deployment
• Workflow routing and approval
• Role permissions and security setup
• Standard and custom reporting
• Configure benefit plans including medical, dental, vision, FSA, HSA, 401(k), and other client-specific plans.
• Update and optimize HR settings, workflows, and security roles.
• Provide training to clients or internal teams on HR Core, Benefits, reporting, and workflows as needed.
• Assist with documentation, job aids, and internal knowledge articles.
• Collaborate with cross-functional teams including Payroll and Implementation to resolve complex issues.
• Escalate technical issues appropriately while maintaining ownership of client communications.
• Attend work regularly at the corporate office location. For those near Chandler, AZ or Duluth, GA, this is an in-office role.
Marginal Functions:
• Participate in internal projects, system enhancements, and testing initiatives.
• Support process improvements and departmental efficiency initiatives.
• Assist team members during high volume periods, Open Enrollment, or platform-wide changes.
• Build and maintain relationships with team members and peers to ensure effective communication and service coordination.
• Attend webinars and training to stay current on company and department best practices.
• Complete projects and duties as assigned by the supervisor.
• Represent HRIS Support in internal meetings or client calls as needed.
Knowledge, Skills, and Abilities:
• Hands-on experience with UKG Ready.
• Strong understanding of HR operations and common benefit plan structures.
• Excellent communication and interpersonal skills; ability to collaborate across teams and build positive relationships.
• In-depth knowledge of customer service best practices for consistent, high-quality support.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Advanced problem-solving and analytical skills focused on efficient issue resolution.
• Adaptable in fast-paced environments with ability to handle shifting priorities.
• Sound decision-making abilities evaluating complex information and taking appropriate action.
• Professional and composed in diverse situations and with different personalities.
• Strong escalation management and innovative problem-solving capabilities.
• Coachable and open to feedback; committed to continuous improvement and process enhancement.
• Proficient in Microsoft Office (Outlook, Teams, Excel, PowerPoint) and able to learn other applications as needed.
Education & Experience:
• High school diploma or equivalent required; relevant experience or education (including non-traditional degrees or job training) preferred.
• 2–5 years supporting or administering UKG Ready with focus on HR and Benefits.
• Background in HRIS, HR operations, benefits administration, or related field.
• UKG experience required.
#SolvoHRGlobal
#LI-PROMOTED
#LI-Remote