Sapphire Technologies Pvt Ltd
Website:
sapphireitsg.com
Job details:
About the Role
We are looking for a Vendor Onboarding Executive to help expand our Saudi-focused multi-vendor e-commerce marketplace by identifying, acquiring, and onboarding quality sellers.
The role will focus on finding relevant businesses and brands, communicating the value of joining our marketplace, completing seller onboarding, and helping vendors become active and successful on the platform.
The ideal candidate should be target-driven, commercially minded, confident in business communication, and comfortable speaking with business owners and decision-makers.
Key Responsibilities
Vendor Acquisition
- Identify potential sellers, brands, retailers, distributors, and businesses across relevant product categories.
- Build and maintain a pipeline of qualified vendor leads.
- Contact prospective vendors through calls, email, WhatsApp, LinkedIn, and other appropriate channels.
- Conduct initial discussions and explain the marketplace's value proposition.
- Convert qualified prospects into registered and active sellers.
- Achieve monthly vendor acquisition and activation targets.
Vendor Onboarding
- Guide new sellers through the complete registration and onboarding process.
- Collect and verify required business and seller documentation.
- Ensure vendor profiles and required information are completed accurately.
- Coordinate with internal teams for seller verification and account activation.
- Follow up with vendors until they are fully active on the marketplace.
- Reduce onboarding delays and drop-offs.
Seller Activation & Support
- Help newly onboarded vendors understand marketplace processes.
- Guide sellers on product listing, pricing, inventory, order management, promotions, and marketplace policies.
- Encourage vendors to upload complete and high-quality product catalogs.
- Coordinate with the E-commerce Manager and catalog team to resolve onboarding issues.
- Follow up with newly onboarded vendors to ensure they receive their first orders and become active sellers.
Vendor Relationship Management
- Build professional relationships with vendors and business owners.
- Understand vendor requirements and marketplace challenges.
- Handle first-level seller queries and coordinate escalations when required.
- Maintain regular communication with important or high-potential vendors.
- Identify opportunities to increase vendor participation and product assortment.
Lead & Pipeline Management
- Maintain accurate records of prospects, contacted vendors, registrations, approvals, and active sellers.
- Update CRM or internal systems regularly.
- Track vendor acquisition funnel from lead → contact → interested → registered → approved → catalog live → active seller.
- Prepare daily, weekly, and monthly acquisition reports.
- Analyze onboarding drop-offs and recommend improvements.
Required Skills & Experience
- 1–3 years of experience in Sales, Business Development, Vendor Acquisition, Marketplace Operations, or Account Management.
- Experience dealing with businesses, brands, retailers, or sellers.
- Strong communication, negotiation, and relationship-building skills.
- Comfortable speaking with business owners and decision-makers.
- Target-oriented and comfortable working with monthly acquisition KPIs.
- Strong follow-up and pipeline management skills.
- Basic understanding of e-commerce and online marketplaces.
- Good working knowledge of Excel / Google Sheets.
- Ability to manage multiple vendor conversations simultaneously.
Preferred Qualifications
- Previous experience with marketplaces such as Amazon, Flipkart, Meesho, Myntra, Nykaa, Tira Beauty, or similar platforms.
- Experience in GCC/Saudi seller acquisition or B2B sales is an advantage.
- Existing network among Saudi/GCC retailers, brands, distributors, or local businesses is a plus.
- Familiarity with CRM tools.
- Experience with WhatsApp Business and lead management tools.
- Bachelor's degree in Business, Commerce, Marketing, or a related field.
Key Performance Indicators
- Qualified vendor leads generated
- Vendor contact and meeting rate
- Vendor registration rate
- Vendor approval rate
- Active seller activation rate
- Number of products/catalogs successfully listed
- First-order activation rate
- Monthly vendor acquisition target achievement
Why Join Us?
- Be part of a growing Saudi-focused multi-vendor e-commerce marketplace.
- Work directly with brands, retailers, and sellers across multiple categories.
- Performance-based incentives and career growth.
- Opportunity to contribute directly to marketplace expansion.
- Work in a fast-paced, entrepreneurial environment.
Click on Apply to know more.