Novartis
Website:
novartis.com
Job details:
Summary
The Vendor Alliance Lead (VAL) is responsible for the management of outsourced clinical activities and deliverables of one or more supported External Relationship Management Teams (ERMT).
- Working within a matrix environment, the VAL is accountable for all operational aspects of 1 or more ERMTs
- May manage a team of Vendor Startup Managers (VSM) including assignment of trial level support, and as a point of escalation in addition to people management responsibilities.
- Supplier Service or Equipment expert for the assigned services within the ERMTs to drive value beyond cost from Novartis’ external supplier base
- Supporting the implementation of the agreed outsourcing program strategies
- Responsible for supplier governance, management and issue management/escalation across global GCO and locally and cross-divisionally as required (e.g. Country, NIBR, etc.).
- Function as a point of escalation for supplier issues which cannot be resolved at the individual Clinical Trial Teams level
- Leverage knowledge, experience and understanding of service category(s) and suppliers to provide support to the operational management within the ERMT(s)
- Lead supplier due diligence activities with ERMT
About The Role
Major accountabilities:
- Lead business review meetings with vendors based on KPI, KQI and UVP dashboards
- Lead and/or support internal cross-functional ERMT meetings
- May lead team of Vendor Startup Managers (VSM) to support supplier startup activities
- Manages escalated global vendor issues, or selected country vendor issues
- Identifies systemic patterns, driving root cause analysis and sustainably and effectively addresses pain points
- Using technological enablers to drive automated and systematic near-time issue resolution
- Function as category expert providing expertise and training to stakeholders
- Ensures compliance with all required SOPs and business guidance documents
- Provides Health Authority inspection support
- CAPA management from audit & inspections
- Drives value through process improvement and innovation within category
- Proactive risk management within category
- Supporting global and local vendor qualification if required
- Supports Vendor Start-up Managers (VSM) in collaboration with the SSU-teams
Key Performance Indicators
- ERMT(s) meeting business objectives
- Robust processes to capture and measure the resolution, escalation, and communication of supplier quality/performance issues
- Highly integrated and seen as supplier experts within ERMTs, CTTs and Franchise teams
- No deviations to Novartis specifications and Standard Operating Procedures; Supplier due diligence activities (qualifications and re-qualifications) are completed in a timely manner to minimize any delays to study startup timelines and non-compliance
- Contribute to continuous improvements/enhancements to benefit business community
- Complete and accurate documentation to facilitate successful internal and external audit / inspections
- Timely oversight, completion, and management of assigned supplier qualification and re-qualification requirements
- Accountable for quality and completeness of qualification and governance documentation in VPG systems including ERMT meeting minutes
- Manage and maintain due diligence document templates and tools
Minimum Requirements
Education:
- Advanced degree in science or business with equivalent experience
Work Experience
- 5+ years working experience and excellent knowledge of the clinical operation processes and vendor management
- Excellent knowledge of GxP and ICH regulations
- Expert knowledge of clinical trial design and mapping to supplier requirements
- Thorough and technical understanding of Novartis specifications for supplier provided services
- Demonstrated leadership with supplier relationship management and/or expert knowledge of specific service areas
- Demonstrated partnering across divisions with internal and external stakeholders
- Demonstrated root cause analysis, problem solving, and solution generation skills
- History of successfully working in a cross-functional global team and proven ability to function in matrix structure organization
- Leadership to deliver projects according to required and deliverables
- Excellent influencing and communication skills
- Experience or expertise in one or more of Vendor Management Role accountabilities (e.g. global process ownership, business system owner, SOP & FMR management, global training on supplier related SOPs and processes)
Skills
- Budget Management.
- Clinical Trials.
- Negotiation Skills.
- People Management.
- Process Improvement.
- Project Management.
- Project Planning.
- Vendor Management.
Languages
- Fluent English, oral and written
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